Support & Recruitment Coordinator
2 weeks ago
Ready to make a real difference in people's lives as part of a pro-active supportive team?
AIFS, one of the world's leading providers of cultural exchange programs, is on the hunt for a Recruitment & Support Coordinator to join our inbound Au Pair in Australia team.
AIFS brings young international Working Holiday Makers to Australia, matching them with welcoming host families. Our Au Pairs live with their family, help care for their children, and immerse themselves in Australian life for 6–12 months.
You'll be the first point of contact for both Host Families, guiding them through the process from enquiry to successful placement.
What you'll be doing:
No two days will ever be the same One moment you'll be reassuring a homesick Au Pair, the next you'll be helping a new family find their perfect match. You will assist in the recruitment, sales, support, and administration of ourAu Pair placementservices.
Your responsibilities will include:
- Responding to enquiries, and reviewing new and returning family applications
- Maintaining customer data
- Responding to enquiries, liaising with Au Pairs and host families by phone, email, and in person
- Working closely with a small, passionate team
- Supporting our families and Au Pairs to find their perfect placement.
- Supporting families and Au Pairs throughout their placements
What we're looking for:
You will approach your job with a positive, solution-based mindset. Prior experience in a customer-facing role is preferred - you may also be a former Au Pair, or come from a childcare background. To support our clients, you will have experience caring for children and understand the rewards (and challenges) that come with it.
We are seeking:
- Excellent communication skills – Fluent written and spoken English is required
- prior customer service experience
- Strong time management skills – you will be comfortable managing multiple priorities in a fast-paced environment fluent spoken and written English
- Excellent Microsoft Office and data entry skills (Word, Excel, prior use of a CRM system)
- have a good knowledge of Australian states and territories
- Fluency in one of the following languages will be highly valued but is not a requirment of the position: German, French, Spanish, Italian, Mandarin or Japanese.
This position is a diverse and rewarding role and is ideal for someone who enjoys working as part of small team.
We are a family friendly workplace and we encourage mums and dads returning to the workplace to apply. This position will be based 4 days in AIFS' Centre (near Hyde Park) and one day working from home.
To apply please forward a covering letter and your CV to Wendi Aylward before Aughust 31.
About AIFS
The American Institute for Foreign Study (Australia) Pty Ltd ("AIFS") is part of the global AIFS cultural exchange group, Established in 1964, AIFS is a leader in cultural exchange with close to 55,000 young people participating on its programs every year.
AIFS opened its Australian office in 1999 and our programs include Camp America, Au Pair in America, Winter Work Japan, Winter Work Canada, Work & Travel and AIFS Au Pair.
IMPORTANT:
AIFS is a Child Wise accredited company. This role will be offered subject to a clear Police Check and Working with Children Check. You will be required to complete child protection and safeguarding training as part of your AIFS induction.
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