Customer Service Specialist

Description

Be the voice of Contour. Turn support into delight.

Every call, email, or text you answer is a chance to make someone's day. As part of our brand-new Service Team, you'll be the friendly, reliable, and knowledgeable voice of Contour, helping parents and students feel confident, cared for, and supported.

Perfect for people-lovers who want to make a real impact in a growing, mission-driven education company.

This isn't just customer service, it's student experience at its finest.

We empower students and their studies by providing an ecosystem of highly effective tutoring, resources and support. We run weekly small-group tutoring sessions at our in-person campuses, presented by young and experienced tutors that teach in a simple, intuitive and engaging way. We also supplement these sessions with weekly workshops, complimentary 1-on-1 support and a learning portal with a comprehensive suite of resources and practice material to help students master their subjects.

Over 8,000 students and 250+ team members have joined Contour Education since our founding in the beginning of 2020. Our growth is a testament to our dedication in providing ALL our students and parents with a premium learning experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their personal goals, and achieve success in their school assessments and exams. We've been listed three years in a row as one of the Fastest Growing Startups by the Australian Financial Review, and we're continuing to multiply year over year

It's our vision to reshape education, one student at a time.

Be the first point of contact for all inbound calls, emails, and texts

Solve problems with empathy and speed, ideally on first contact

Smoothly hand over to specialists in the broader team when needed

Bring calm and confidence to families

Keep records tidy and accurate in our systems

Share ideas to make our service even better, we love fresh thinking

We're not looking for robots, we want real people with energy and heart. You'll thrive if you bring:

• Empathy, warmth, and genuine care for families
• Energy and enthusiasm (we love big personalities)
• Sharp communication skills, clear, confident, human
• A proactive, can-do mindset (you don't just wait for answers, you find them)
• Attention to detail, you know small things matter
• A willingness to learn fast and grow with us

Experience that helps:

Previous customer service, call centre, retail, or hospitality experience

VCE graduate (bonus points if you've been in our students' shoes)

Currently studying or holding a degree in Commerce/Business or a related field (ideal but not essential)

• Above-market pay and benefits
• Access to Contour's wellbeing and learning benefits (monthly allowance + EAP)
• Personalised mentorship, training, and feedback to strengthen customer service and communication skills
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students)
• Fulfilling and impactful work, helping students thrive in their education journey
• Opportunities for long-term career growth within a rapidly expanding education company

We're looking for team members who are engaged, approachable, and committed. Reliability is key, we're building trust with families every single day. Whether part-time (min 30 hrs/week) or full-time, you'll be part of a team redefining what service in education feels like.

This isn't about reading a script. It's about building trust, spreading confidence, and bringing a spark to every interaction.

Ready to join our rocket ship? Apply now and help us reshape education, one conversation at a time.