Customer Service Specialist

2 days ago

Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time $60,000 - $120,000 per year

Do Work That Matters.

CommBank's Business Banking Operations (BBO) function is looking for Customer Service Specialist to join our Validations and Verifications (V&V) team within Business Lending Operations.

BBO is responsible for the fulfilment, settlement and servicing of Commercial Lending products for the Group. The team support our Business & Private Banking and Institutional Banking colleagues in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers.

This is a 12month Max Term Arrangement or secondment for our internal team members, which is a fantastic way to upskill and deepen your knowledge across Business Lending Operations

About the role

Within the Commercial Verification & Validations team, you will be responsible for the review and verification of returned commercial lending applications, ensuring these meet our responsible lending guidelines and bank policy.

This includes verifying and validating all post client documentation for errors and/or discrepancies while collaborating with our settlements team to ensure timely and accurate action of our customers' requests.

Other responsibilities include:

  • Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints, and issues
  • Identifying opportunities to improve the processes within your team or work area.
  • Undertaking investigations in respect to customer requests and/or as a result of transactional or exception based issues
  • Contributing to and/or completing reconciliations
  • Completing general administrative duties as required
  • Practising prudent risk management by identifying and responding to business risks

About you.

To be successful in this role, the ideal candidate should have some of the following:

  • Demonstrated knowledge and experience of the home lending/commercial lending process or other highly operational role
  • Strong customer service experience with the ability to build relationships with relevant stakeholders
  • High attention to detail and accuracy
  • Strong work ethic with a team orientated outlook

From here, the opportunities are endless.

At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 07/11/2025

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time $90,000 - $120,000 per year

    Job Advert TextDo Work That Matters.CommBank's Business Banking Operations (BBO) function is looking for Customer Service Specialists to join our Document Preparation team within Business Lending Operations teams.BBO is responsible for the fulfilment, settlement and servicing of Commercial Lending products for the Group. The team support our Business &...

  • Admin/Customer Service

    2 weeks ago

    Melbourne, Victoria, Australia AUSTRALIAN SPECIALIST HUB Full time $45,000 - $60,000 per year

    About the roleThis is a JUNIOR ADMIN ROLE.Due to our significant growth we need we need an efficient and organised person to join our wonderful team. Supporting our team of medico-legal experts, your duties will include and won't be limited to:Nurturing positive connections with our valued referring clientsManaging the end-to-end referral and assessment...

  • Customer Service Specialist

    16 minutes ago

    Melbourne, Victoria, Australia Webjet Full time $60,000 - $90,000 per year

    About usWebJet has been Australia and New Zealand's go-to for going places since 1998. From flights (domestic and international) to hotels, holiday packages, car hire, tours and travel insurance, we've got your whole trip handled. With more than 25 years of travel know-how built into every search, we're by your side for every flight, stay, experience, and...

  • Customer Service Specialist

    6 days ago

    Melbourne, Victoria, Australia APM Full time $60,000 - $80,000 per year

    About The RoleAt MyIntegra, our Customer Service Specialists are the heart of our customer experience. In this role, you'll respond to customer enquiries via phone, email, live chat, and SMS, delivering support that is professional, friendly, and timely. You'll help customers navigate the NDIS by clearly explaining Plan Management benefits and ensuring every...

  • Customer Service Specialist- PART TIME

    6 days ago

    Melbourne, Victoria, Australia Kinetic Full time

    Customer Experience Specialist – Part-Time - 19 hrs per weekJoin Our Team and Make a DifferenceAre you looking for a flexible part-time role that fits your lifestyle? Whether you're on a working visa, semi-retired, or a student seeking meaningful work, we have the perfect opportunity for youWe are seeking a Customer Experience Specialist to join our team...

  • Customer Service Officer- Specialist Clinics

    4 days ago

    Melbourne, Victoria, Australia The Royal Children's Hospital Full time $58,000 - $64,610 per year

    The HospitalThe Royal Children's Hospital's (RCH) Vision is "A world where all kids thrive".RCH is a cornerstone member of the Melbourne Children's Campus, partnering with Murdoch Children's Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children's Hospital Foundation.RCH has cared for the children and young people of...

  • Customer Service Officer- Specialist Clinics

    6 days ago

    Melbourne, Victoria, Australia theroyalch Full time $58,442 - $64,610

    The Hospital:The Royal Children's Hospital's (RCH) Vision is "A world where all kids thrive".RCH is a cornerstone member of the Melbourne Children's Campus, partnering with Murdoch Children's Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children's Hospital Foundation. RCH has cared for the children and young people...

  • Casual Customer Sales and Service Specialist

    6 days ago

    Melbourne, Victoria, Australia Telstra Business Technology Centre Perth South Full time $60,000 - $90,000 per year

    Employment TypeCasualClosing Date15 Oct :59pmJob TitleCasual Customer Sales and Service Specialist (South Melbourne)Job SummaryJob DescriptionAbout usWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best...

  • Casual Customer Sales and Service Specialist

    6 days ago

    Melbourne, Victoria, Australia Telstra Business Technology Centre Perth South Full time $60,000 - $80,000 per year

    Employment TypeCasualClosing Date15 Oct :59pmJob TitleCasual Customer Sales and Service Specialist (Nunawading)Job SummaryJob DescriptionAbout usWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best...

  • Casual Customer Sales and Service Specialist

    6 days ago

    Melbourne, Victoria, Australia Telstra Full time $60,000 - $90,000 per year

    Employment TypeCasualClosing Date15 Oct :59pmJob TitleCasual Customer Sales and Service Specialist (South Melbourne)Job SummaryJob DescriptionAbout usWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best...