Customer Support Engineer – DERMS
4 days ago
Job Title:
Customer Support Engineer – DERMS
Location:
Perth, Australia
Experience:
5–10 Years
Work Mode:
Work From Office (WFO)
About Latinum:
We are seeking a highly skilled
Customer Support Engineer
with a strong technical foundation in
DevOps, modern IT environments, and utility grid systems
to support our
Distributed Energy Resource Management System (DERMS)
operations.
This role requires a well-rounded engineer capable of managing infrastructure, automation, integrations, and live production environments while collaborating with global teams to deliver seamless and secure DERMS services.
Key Responsibilities
- Provide technical support and maintenance for DERMS environments, ensuring high system availability and reliability.
- Manage
CI/CD pipelines
,
Kubernetes (RKE2)
clusters, and automated deployment workflows. - Oversee environment setup, patch management, and version upgrades across production and staging systems.
- Troubleshoot complex issues in live environments, ensuring quick resolution and minimal downtime.
- Collaborate with internal and external teams to manage
system integrations (ADMS, aggregators, telemetry, downstream controls)
. - Implement and maintain
Public Key Infrastructure (PKI)
and certificate management to comply with DERMS and IEEE security standards. - Support global teams across time zones, including product teams in Canada, ensuring effective communication and service continuity.
- Contribute to continuous improvement by automating operational processes and enhancing monitoring and alerting systems.
Core Competencies & Technical Skills
Infrastructure & DevOps (40%)
- Strong hands-on experience with
CI/CD pipelines
,
Kubernetes (RKE2)
, and environment management. - Expertise in
automation frameworks
and infrastructure as code (IaC).
Software Lifecycle & Operations (30%)
- Experience with environment builds, upgrades, patching, and maintenance in modern IT environments.
- Proficiency in troubleshooting live systems and ensuring system stability.
Domain Knowledge (20–30%)
- Familiarity with
Utility / DMS / DERMS
or
energy management
domains. - Understanding of
grid integration
and distributed energy resource operations is desirable.
Mandatory Requirements
- Strong
Integration/API
knowledge and experience with multi-system interoperability. - Hands-on
PKI / certificate management
experience. - Flexibility to work across
global time zones
and on-demand support scenarios.
Preferred Qualifications
- Bachelor's degree in Computer Science, Electrical Engineering, or related field.
- Experience working in
energy management, utilities, or smart grid
projects. - Exposure to
IEEE 2030.5
,
DERMS platforms
, or similar standards. - Strong analytical, problem-solving, and communication skills.
Why Join Us
- Work on
cutting-edge energy and digital grid technologies
. - Collaborate with
global teams
driving energy innovation. - Contribute to the
sustainability and modernization
of energy systems worldwide.
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