Software Support Engineer

Liebherr-Australia's experience, knowledge, and dedication to the highest quality and most reliable technology, makes us a respected leader and a trustworthy partner to industry. We sell and service earthmoving machinery, mining equipment, mobile cranes, tower cranes, maritime cranes as well as foundation and piling equipment throughout Australia and New Zealand.

Are you ready to join the Liebherr family?

About the Role:
We're excited to welcome a new Software Support Engineer into Liebherr to provide Critical Technical Support to the Liebherr Onboard Autonomy Kit and Autonomous Haulage Solution.

Working an even time roster, as part of the 24 / 7 Global Product Owner team, the role provides real-time assistance, including remote monitoring and on-site support, where required, to ensure maximum uptime and reliability of the Onboard Autonomy Kit.

The position will be instrumental in timely resolution of system failures / bugs in accordance with SLA timeframes. You will be required to investigate, analyse, and resolve Tier 4 escalations related to Onboard Autonomy Kit software performance, algorithms, system integration, and communication issues within the AHS.

Prepare and submit required test reports and performance analysis reports relating to fleet management, traffic management, vehicle awareness, machine guidance and onboard autonomous systems. Analyse data trends, system logs, and vehicle behaviours to propose modifications to design to improve reliability, functional performance and customer satisfaction.

Responsibilities
To succeed in this role, you will need a Bachelor's degree in computer science, software engineering, or related field.

Specific development experience with heavy, off road, or mining vehicles and / or autonomous haulage systems is highly desirable.

• Experience in Linux-based systems and troubleshooting distributed software architectures
• Knowledge of software programming tools (ex. Linux, C++, etc.).
• Knowledge of communication protocols (ex. Ethernet, CAN J1939, DDS etc.).
• Knowledge of diagnostic tools necessary to verify software stability and function.
• Knowledge of diagnostic tools necessary to analyse embedded onboard connected systems, including experience with SQL tooling.
• Knowledge of ITSM tools (JIRA and Service Now)
• Broad knowledge of autonomous haulage systems used in surface mining
• Knowledge of real-time embedded systems
• Knowledge of technical fundamentals associated with robotics and autonomous ground vehicles
• Knowledge of wireless telemetry as applied in the surface mining environment

*Competencies*

• Bachelor's degree in computer science, software engineering, or related field (BSEE/EET, BSCE); and
• 3+ years of experience in software engineering with exposure to large-scale autonomous or industrial systems.

What We Offer
Culture:
We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities.

We aim to give our employees an opportunity to grow and develop their careers.

Benefits:
Paid Parental Leave | Bonus Leave | Purchase Leave | Early Access to LSL Corporate Health Insurance | Novated Lease | Travel Club Liebherr One Hub – Employee Discount Portal for Great Savings Soft skills and Leadership training programs

Applications close COB 10th July 2025
Please note: Applicants successful in progressing past interview stage will be required to undergo a Preemployment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.

Liebherr Australia would like to thank you for submitting your application.

No agencies or third parties please.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jennine Williams.

One Passion. Many Opportunities.
The Company
Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.

Location
Liebherr-Australia Pty. Ltd.

555 Great Eastern Highway

6104 Perth

Australia (AU)

Contact
Jennine Williams