Support Engineer

2 weeks ago

Perth, Western Australia Austin Technology Full time $90,000 - $120,000 per year
Systems Engineer – Projects, Support & Infrastructure (MSP)

Work across infrastructure, cloud, and support in a role with real autonomy, variety, and impact.

Austin Technology is a Perth-based Managed Services Provider helping Australian SMBs take control of their IT with reliable support, smart infrastructure, and a strong security foundation. We're looking for a Systems Engineer to join our high-performing team — someone who thrives in a multi-client MSP environment and values outcomes over just working tickets.

This is not a narrow role. You'll deliver across support, infrastructure, cloud, and client strategy. One day you might be scoping a solution with a CEO, the next you're leading a migration or resolving a complex escalation. If you enjoy technical depth, variety, and building trusted relationships, you'll fit right in.

Why Austin?
  • Small team, big impact – Your input shapes how we work, not just what we deliver.
  • Full-stack exposure – Infrastructure, cloud, networking, and security, not siloed tasks.
  • Autonomy with support – Own your work while backed by experienced peers.
  • No corporate red tape – Direct access to decision-makers, quick decisions, flexible thinking.
  • Valued clients – We partner with SMBs who want long-term relationships, not break-fix support.
  • Balanced lifestyle – Perth-based clients, minimal after-hours, hybrid options available.
What You'll Do
  • Deliver proactive and reactive engineering tasks across client environments.
  • Provide Level 2/3 BAU support and escalation handling.
  • Implement infrastructure, cloud, and security projects.
  • Maintain servers, applications, backups, and DR strategies.
  • Monitor and respond using RMM and toolsets.
  • Support hybrid, private cloud, and on-prem environments.
  • Document accurately in our ITSM platform (Halo).
  • Contribute to process improvements and mentor junior staff.
  • Provide input on presales scoping when required.
What We're Looking For
  • Experience – 4+ years with an MSP or Systems Integrator, delivering support and projects.
  • Technical skills – Strong across Windows Server, AD/DNS/DHCP, RDS, networking (VLANs, VPNs, routing/switching), Microsoft 365, Entra ID, Intune, SharePoint, Azure, and MSP security stacks.
  • Project delivery – Demonstrated success in migrations, upgrades, and infrastructure projects.
  • Communication – Clear, confident written and verbal communication with all levels of a business (this is non-negotiable).
  • Mindset – Commercially aware, proactive, hands-on, and client-focused.

Certifications (Microsoft, Cisco) and knowledge of ITIL are desirable but not essential.

Ready to Apply?

If you're an experienced engineer who enjoys variety, thrives in fast-paced MSP environments, and wants the chance to work across the full stack while supporting growing Australian businesses, we'd love to hear from you.

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