Technical Support Engineer

This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position Reports To
Service Operations Manager

Your Role And Responsibilities
In this role, You will ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Execute technical support and solve problems in own expertise area. Proactively communicate both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilised for Service growth.

The work model for the role is: office based

This role is contributing to the Process Automation Energy Industries business in Perth, Western Australia.

You Will Be Mainly Accountable For

• Provides technical support and solves problems in own expertise area via remote or on-site service in any Service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades and retrofits; end of life services, replacements, etc.).
• Manages customer relationships and maintains regular contacts with key customers. Identifies new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for Service growth. Conducts specialist support and advisory service for Sales team.
• Proactively identifies potential equipment failures and proactive corrective actions. Troubleshoots complex equipment failure and makes recommendations to avoid repeating the problem in the future.
• Proactively identifies suggestions for product, quality and customer service improvement and discusses them with management for changes.

Qualifications For The Role

• Engineering degree (or recognized equivalent) in appropriate field.
• More than 5 years' experience in multi-disciplinary electrical, automation and Control projects/service role, working with ABB 800xA Control System.
• Sound knowledge of engineering techniques, processes and tools, including but not limited to 800xA, Symphony +, Infi90, MOD300, Advant Master, Power Management Systems, IEC61850 knowledge, Modbus Communication and Networking.
• Advanced IT/computer skills including system virtualisation, Active directory, SAP knowledge or experience, Microsoft Office and MS Project, etc. Cyber security experience (Beneficial)
• TUV Functional Safety Qualified (Beneficial)
• You hold current Australian Visa

More about us

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division's goal is to help customers adapt and succeed in the rapidly changing global energy transition.

Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.