Resource Coordinator

6 days ago

Glen Waverley, Victoria, Australia Powercor - Citipower Full time $90,000 - $120,000 per year

About us

At United Energy, we're proud to deliver electricity to 715,000 Victorian customers every day through our network of poles and wires. But more than that, we're here to power communities, support local businesses and keep critical services running smoothly, we're essential to them all – and none of this happens without our people.

We believe in an inclusive, welcoming workplace where everyone feels safe, valued and respected. From offering great benefits to creating real opportunities for growth, we're committed to supporting you, your career and wellbeing. It's why our people stick around, whether you live in Melbourne or across regional Victoria, we're doing the work where it matters most - right in your own community.

As Victorians electrify everything from homes to transport, we're focused on ensuring our networks are ready to meet that demand. If you want to be part of something essential, be essential with us.

About the role

The Resource Coordinator plays a key operational role in the efficient planning and allocation of field resources across the United Energy (UE) electricity network, managed by the Network Control Centre (NCC) in a 24/7 environment.

This position is critical in prioritising network faults, coordinating field crews, and minimising customer outages through timely responses to incidents. In addition to day-to-day coordination, the role also supports the review and development of operational systems and processes to enhance overall service delivery and network reliability.

 

Key Responsibilities

  • Prioritise, coordinate and schedule/dispatch fault, maintenance, monitoring, and servicing activities to ensure optimum safety and efficiency
  • Actively communicate and monitor field crews and contractor activities to ensure timely advice on work progress and completion of activity in field
  • Ensure escalation of emergency management processes where incidents occur on networks that could negatively impact on regulatory compliance or company image
  • Providing accurate fault detection/information and consequent advice to stakeholders e.g. Field Crews, Contact Centre and Contractors to ensure public safety and customer service
  • Ensure accurate capture and updating of data for fault life cycle/resolution, metering, service records and system maintenance notifications on screen (OMS, SAP) based information systems
  • Monitor and review the effectiveness of operating procedures, practices and processes
  • Participate in a 24 x 7 NCC Shift Work and Availability Roster to ensure adequate resources for all contingencies

Key Criteria

  • Good Knowledge of NMS (OMS/ DMS) application and other related IT tools
  • Understanding of the operation of 24-hour Control Centre and shift work environment
  • Understanding of Electrical theory
  • Basic knowledge of GIS and SAP
  • Experience working in the electrical industry would be an advantage but not mandatory
  • Demonstrated competency in basic IT skills (keyboard, word, excel, outlook, etc)
  • Demonstrated high level of customer service focus
  • Proven interpersonal skills to successfully work in a close team environment and to build good working relationships with both internal and external organisations
  • Proven attention to detail, closing the loop in communications by storing information and completing documentation

Key Benefits

We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability. We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.

With an embedded Diversity, Equity & Inclusion Strategy[LP1]  and initiatives like our Women in Power networking group, and Sparkle, our LGBTQIA+ [LP2] allies pride network, we're committed to equal opportunities for all employees. We are proud to be recognised as a WORK180 Endorsed Employer for all women. Click here for more information on how we create and support a diverse and equitable workplace. 

Understand how our benefits can support you. We offer a health and wellbeing subsidy (up to $600 per year), paid parental leave of up to 15 weeks for the primary carer, and more. 

What's next

Research shows that whilst men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised candidates tend to only apply when they check every box. If you think you have what it takes, but don't necessarily check every box, or would like to discuss a different or flexible way of working, please still get in touch with us.

Please submit your application via our careers' website by 25 September 2025. For the full Position Description, please reach out to Nadya Kartika from the Talent team at

We encourage applications from all communities; people of all ages, genders, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community and people living with disability.

If you require adjustments as part of the recruitment process to accommodate your needs, please don't hesitate to discuss these with us.

Beon, CitiPower Powercor and United Energy recognise Australia's Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We are committed to creating a workplace where everyone feels valued, respected and supported to succeed. By making sure our workplace is physically and mentally safe, so that our people can be their authentic selves, share their unique perspectives and can thrive. 

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