Resource Coordinator

**Resource Coordinator**

Mount Waverley, VIC, AU, 3149

**About us**:
We’re a team that cares about you and your community. United Energy is an essential service, supplying reliable, safe and affordable electricity vital for our customers and a clean energy future.

In designing and delivering these services, our people are united by a real sense of purpose to empower customer choices in ways that are important for our communities and the environment. Using advanced analytics, knowledge built through years of practical expertise, partnerships with leading researchers, and the courage to experiment, our people are proud to be disruptive influencers amongst the electricity industry.

**About the Role**:
We have an exciting and rare opportunity for a Resource Coordinator to join our Network Control and Operations team based at our Mount Waverley head office.

Reporting into the Manager Faults & Emergency, the Resource Coordinator is responsible for the efficient planning and allocation of tasks to the field resources allocated to the United Energy (UE) Electricity Network under the operational management of the Network Control Centre (NCC) in a 24 x 7 environment. In addition, this role will also include assisting in the review and development of operational systems and processes.

**What you will deliver in this role**:

- Prioritise, package and schedule fault, monitoring, servicing, public lighting, and maintenance type tasks.
- Assist the NCC team to co-ordinate the electricity network key activities to ensure optimum safety and efficiency
- Provide safe and effective direction of field personnel
- Actively communicate and monitor field crews and contractor activities to ensure timely advice on work progress and completion of activity in field
- Participate in a 24 x 7 NCC Shift Work and Availability Roster to ensure adequate resources for all contingencies
- Manage escalation or emergency management processes where incidents occur on networks that could negatively impact on company image
- Update metering and service records, system maintenance records and fault resolution on screen based and paper-based information systems
- Providing accurate fault detection and consequent advice to customers or other stakeholders as required
- Ensure a continuous improvement attitude and commitment to quality performance;
- Undertake administrative duties when required
- Monitor and review the effectiveness of operating procedures, practices and processes.

**This role requires a unique set of skills and experience, including**:

- Basic knowledge of GIS and UESAP
- Knowledge of emergency management processes or situations including importance of escalation
- Understanding of Electrical theory
- Knowledge in the operation of an electrical distribution network and its elements
- Understanding of the requirements of working in a 24 x 7 shift work environment
- Experience working in the electrical industry would be an advantage but not mandatory
- Demonstrated continuous improvement attitude and commitment to quality performance
- Ability to understand various types of faults for timely identification and to take appropriate action
- Analytical and problem-solving skills related to network operational matters

**Your career with United Energy**:
We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability. Working with us means being fully supported to make the most of new experiences, and to build a career through a range of opportunities to learn from the best and to grow in a safe, inclusive, flexible and collaborative environment.

Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within. This includes their physical safety - ensuring everyone gets home safely everyday - as well as their psychological safety, by ensuring everyone has the resources and support needed to achieve a work-life balance and be the best they can be.

**What’s next?**

OUR VALUES: Live safely, Be Customer and Community Minded, Succeed Together, Be The Best You Can Be, Improve Our Business

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