Business Process Analyst

Posted: 16/09/2025

Closing Date: 06/10/2025

Job Type: Fixed Term Contract

Location: Sydney CBD

Job Category: IT

About the RACP

The Royal Australasian College of Physicians (RACP) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the delivery of training, continuing professional development, and health policy and advocacy to medical health professionals.

Our Values

Accountable | Collaborate | Indigenise and Decolonise | Lead the way | Respect

Why Join Us?

As part of our team, you will be offered a competitive remuneration salary and access to some amazing benefits including a flexible hybrid work model, additional paid leave between Christmas and New Year, paid parental leave, free annual flu vaccinations, professional development opportunities, access to our Employee Assistance Program, special corporate discounts and more To view all our benefits, visit

Our 3-2-1 Hybrid Working Model

• 3 days from anywhere in Australia or Aotearoa New Zealand per week,
• 2 days from an RACP office location per week,
• 1 of the two days per week in office spent with your team.

The RACP is undertaking a significant transformation program which is designed to enhance member value, modernise core systems, and build the digital and data capabilities needed to thrive in a changing health and education landscape, referred to as Project TRELLIS. The Program's key goals are to significantly improve member satisfaction, employee experience, and reduce cost to serve.

In this newly created role you will be in a team that is responsible for the Implementation of a solution that underpins the delivery of improved employee and member experience "the north star" via new technology and new/improved processes. The Business Process Analyst works closely with the Delivery Leads, Program Manager, Product Managers and Business Analysts to ensure the effective and efficient delivery of business processes and identify opportunities for process improvements.

Responsibilities:

• Map and document end to end to be processes across different functional areas (levels 1-4).
• Deliver process analysis and reporting to support program
• Work closely with Business Analysts and Product Owners to capture requirements, manage challenge, and identify opportunities for process improvement
• Collaborate with stakeholders to understand and document future state business processes, workflows, and pain points.
• Facilitate workshops and meetings as required
• Assist in implementation and training of new processes, ensuring smooth transition and adoption
• Work closely with change management
• Monitor process performance and provide feedback for continuous improvement
• Communicate effectively with stakeholders at all levels
• Utilise various tools to deliver accurate and actionable process documentation
• Proactively identify and report on risks and issues associated with deliverables
• Provide clear and concise status report to program leadership

Essential

• Relevant tertiary qualifications and/or equivalent knowledge gained through a combination of education, training and/or experience in a similar role
• 5+ years professional experience working in process analysis on high visibility and complex programs
• Proven experience in Microsoft Dynamics 365 implementations
• Proven experience with Data and analytics projects
• Proficiency with process modelling tools such as Visio or other business process management software
• Excellent analytical skills with ability to identify and advise on process improvement opportunities
• Advanced stakeholder engagement skills (at senior level) with experience managing challenging stakeholders
• Experience with facilitating workshops and meetings
• Demonstrated understanding of Agile methodologies having worked in Agile environments.

Desired

• Experience of the RACP or a similar organisation

Interested?

If you are interested in this role, please submit your application apply via the job link by the 6th October We encourage you to submit your application as soon as possible as we will be shortlisting and interviewing as applications are received. Our ad may close earlier than the specified closing date should a suitable candidate be found.

For enquiries only (not application submission) you can send our recruitment team an email -

Please note that we are not engaging with recruitment agencies for this position and will only consider applications submitted directly by candidates.