Quality Administrator

7 days ago

North Strathfield, New South Wales, Australia Focus Care Full time $104,000 - $130,878 per year

Focus Care provides a range of services to assist people to live independently at home. Our comprehensive range of services include domestic assistance, personal care, home nursing, allied health, art therapy and transport. We are an approved provider of Home Care Packages and a registered NDIS provider.

Our vision is simple, yet powerful – to help people live their best life possible.

People are our greatest asset. We are committed to a culture that is supportive, safe, and where people can do their best work, so that we can deliver on our promises to our clients.

You can find out more on our website by reading our overview of what it is like to work at Focus Care, what we offer our people and clients, our values, and what you can expect from the recruitment process.

THE ROLE
As a Quality Administrator you'll play a pivotal role in assisting with quality and improvement, as we strive to meet and exceed our participant and client's needs and ensure compliance with NDIS and Aged Care Standards.

Key Responsibilities

  • Assist with implementing and monitoring quality systems and processes to ensure compliance with NDIS and Aged-care standards.
  • Develop and maintain strong relationships with participants/clients, internal and external teams.
  • Assist with incident and complaints management.
  • Ensure documentation and reporting are aligned with NDIS and Aged-care standards.
  • Collecting and analysing data to identify areas for improvement in service delivery
  • Assist in developing compliance and continuous improvement frameworks across both NDIS and Aged Care teams
  • Assist Quality Manager with coordination of internal and external audits.
  • Administrative support for internal and external committees.

About You
Key attributes:

  • Relevant tertiary qualifications (or working towards)
  • Knowledge of NDIS and Aged Care quality standards (desirable)
  • Strong problem-solving skills
  • High level administrative and business management skills
  • Strong computer literacy
  • Excellent customer service
  • Superior communication skills, both written and verbal.

If you're looking for a role that truly makes a difference in people's lives, APPLY now - we'd love to hear from you.

This role is on-stie in our offices in North Strathfield to assist with team collaboration.

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