
NDIS Case Manager
7 days ago
NDIS Case Manager
Location: Gold Coast, QLD
Employment Type: Full-Time, Permanent
Salary: $70,000 – $80,000 per annum
Start Date: ASAP
About Mecura
Mecura is a leading NDIS service provider based in Queensland, committed to delivering exceptional, person-centred care for individuals with disabilities. Our mission is to empower participants to live independently, achieve personal goals, and build strong connections within their communities.
We foster a culture of compassion, collaboration, and continuous improvement. As we grow, we are looking for a driven and empathetic NDIS Case Manager to join our dedicated team on the Gold Coast.
About the Role
As a NDIS Case Manager, you will be responsible for managing end-to-end support coordination and case management services for participants under the NDIS. You will be at the heart of the care journey — developing individualised care plans, coordinating services, conducting risk assessments, and ensuring quality, compliance, and participant empowerment.
Key Responsibilities
- Comprehensive Case Management: Oversee and coordinate holistic support plans tailored to each participant's NDIS goals and funding.
- Intake & Onboarding: Lead initial engagement and onboarding, including needs assessments, risk identification, and service suitability evaluations.
- Care Planning & Roster Management: Design person-centred care plans and service schedules in collaboration with clients and their support teams also review Shift notes daily on both ShiftCare and Sameview platforms.
- Assessments & Progress Reviews: Conduct regular functional assessments, track progress, and revise support strategies as required.
- Team & Stakeholder Collaboration: Engage regularly with participants, families, support workers, allied health professionals, and other stakeholders to deliver cohesive care.
- Documentation & Compliance: Ensure case notes, incident reports, care plans, and risk assessments are accurately completed and meet all NDIS and organisational requirements.
- Risk & Crisis Management: Act promptly in crisis situations, managing participant risks while maintaining safety and wellbeing.
- Staff Guidance & Leadership: Mentor SIL managers and support workers, address complex issues, facilitate team meetings, and support staff performance reviews.
- NDIS Compliance & Reporting: Prepare reports for SIL and ensure compliance with NDIS Practice Standards and internal policies.
- Continuous Improvement: Identify opportunities for innovation in service delivery and adapt to policy updates within the NDIS framework.
- Flexible Support: Occasionally support HR functions or other internal operations as needed.
About You
- Qualification in Social Work, Psychology, Social Sciences, Allied Health, or a related discipline (Essential)
- NDIS Knowledge with minimum 2 years' experience in disability case management or NDIS coordination (Essential)
- Strong understanding of NDIS Practice Standards, risk management frameworks, and the National Disability Insurance Scheme
- Skilled in person-centred care planning, case documentation, and stakeholder communication
- Experienced in managing complex behaviours and psychosocial disabilities
- Demonstrated leadership qualities and the ability to guide team members through performance, training, and crisis scenarios
- High attention to detail and strong administrative and digital record-keeping skills
- Excellent written and verbal communication skills
- Mandatory Checks:
- NDIS Worker Screening
- Working with Children Check (Blue Card)
- National Police Check
- Valid Australian Driver's Licence
What We Offer
- Secure full-time permanent role in a growing organisation
- Career development pathways and ongoing professional development
- Positive and inclusive workplace culture
- The opportunity to make a lasting impact in people's lives
Ready to Apply?
If you're ready to lead, empower, and advocate for participants in a dynamic team environment, we want to hear from you.
Apply now by sending your resume and cover letter to:
Job Type: Full-time
Pay: $70,000.00 – $80,000.00 per year
Work Authorisation:
- Australia (Preferred)
Work Location: In person
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