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Customer Service Representative
2 weeks ago
Are you a friendly, organised, and detail-oriented individual with excellent communication skills? Do you enjoy providing exceptional customer service and ensuring that everything runs smoothly? If so, we have an exciting opportunity for you
Job Summary:
As a Customer Service team member at Static Electrics, you will play a vital role in ensuring our customers' satisfaction while effectively coordinating and managing schedules for our team. You will collaborate closely with our internal teams to optimise scheduling efficiency and maintain the highest level of service.
Responsibilities:
- Welcome customers with a friendly, reassuring voice that instantly puts them at ease.
- Follow our proven process while adding your own warmth and personality.
- Listen deeply, understand their needs, and tailor each conversation to them.
- Keep calls positive and light, sometimes chatting about what they'd rather be doing.
- Use Scheduling software to manage each customer's journey with precision and care.
- Work closely with the team to make the entire service process smooth and enjoyable.
Requirements:
- Proven experience in a customer service role or a related field.
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- Detail-oriented with the ability to multitask effectively.
- A positive and customer-centric attitude.
Why you'll love it here:
- Be part of a team with 1,800+ five-star reviews — proof that we care and deliver.
- Work with the best tools in the industry.
- Great incentives that help you thrive and recognise your success.
- Supportive teammates who have your back.
- You'll brighten someone's day with every call you take.
- Full-time hours and room to grow.
- We buy lunch for all our staff every Friday
Work Hours:
Monday: 8:30 AM - 5:00 PM
Tuesday to Friday: 9:00 AM - 5:00 PM
At Static Electrics, we believe that exceptional customer service is the key to our success. Join us in providing top-notch service and ensuring everything runs like clockwork for our valued customers
To apply please submit a cover letter and resume addressed to Cameron Juillerat
