Temporary Claims Management Officer

1 day ago


Brisbane, Queensland, Australia IAG AUS Full time $104,000 - $130,878 per year

Create impact as a Temporary Claims Management Officer - Property 

RACQ helps over 1.7 million members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities. From September 2025, RACQ's insurance arm began a long-term strategic alliance with IAG.

 

Your Role

We're on the lookout for multiple Temporary Claims Management Officers to join our dynamic, high-energy team based in Meanjin (Brisbane – Eight Mile Plains).

If you're passionate about customer service and looking to build a long-term career, this is the opportunity for you. We offer a supportive environment with clear career progression and leadership development pathways.

Enjoy the flexibility of hybrid working arrangements outside of onboarding and training periods.

In this role, you will take end-to-end ownership of claims, including lodgement, for cases ranging from straightforward to moderately complex. You'll gain excellent exposure as you build and maintain strong working relationships with our partners to ensure a smooth and seamless claims experience

Work Hours & Availability

This role operates on an 8.5-hour shift schedule, between 7:00 AM and 7:00 PM, Monday to Friday. After the training period, you will have the opportunity to work from home four days a week

Start Date: October 13, 2025

Make sure to discuss all internal applications with your current manager before applying.

About You

We are looking for someone who is agile and enjoys working in a fast-paced environment. You will also demonstrate:

  • Strong customer service experience  
  • Ability to work effectively both independently and as part of a team
  • Strong communication skills and a customer-centric mindset 
  • Confident communicator with a talent for navigating tough conversations with empathy and fairness.
  • Thrives in fast-paced settings, managing high volumes of requests while staying organized and on task
  • Proficiency in MS Office

About Us  

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We're ready for you. Apply today. 

Learn more about who IAG is here.



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