Customer Experience

3 days ago

Melbourne, Victoria, Australia Scape Australia Full time
  • Location: Melbourne CBD - Scape Swanston
  • Employment Type: Full-time

WHO WE ARE?
Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 19,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

THE IDEAL CANDIDATE
Are you a passionate about customer service and looking to join a team of legends? If you love a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.

As a Customer Experience team member, you'll be the face of Scape, delivering top-notch service and support to our residents and our visitors. You'll need exceptional communication and organisational skills, a knack for problem-solving, and a passion for delivering outstanding customer experiences.

Please note:
The successful candidate must be willing to undertake a National Police Check and a Working with Children check

Perks & Benefits
At Scape, we are all about creating and sharing the good vibes. Below are just some of the perks of joining our team:

  • Annual flu vaccinations and skin checks to keep you healthy and thriving.
  • Insurance discounts up to 10% with top providers like Bupa, nib, and NobleOak.
  • A month dedicated to your well-being and health, plus a day off to celebrate however you want.
  • Passionate work environment that inspires and energizes.
  • Birthday leave because your special day deserves to be celebrated.
  • Generous referral bonuses (up to $5k) for bringing great talent to our team.
  • EAP, Sonder & Duress support to ensure your peace of mind.

INTERESTED? HERE'S HOW TO APPLY
This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.

Please note that we will review applications and contact candidates on a rolling basis. The earlier you apply for this opportunity, the better

If you feel you would like to join our team, apply now with your CV and 1-page cover letter

No agencies please.
At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.

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