Workplace Experience Coordinator

Job ID

237360

Posted

02-Oct-2025

Service line

GWS Segment

Role type

Part-time

Areas of Interest

Facilities Management

Location(s)

Melbourne - Victoria - Australia

• 3 days a week - Part Time
• Multinational technology client
• Workplace Experience role within a fast paced, corporate & vibrant environment
• Melbourne | Land of the Wurundjeri people

About CBRE
CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world's Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About The Role
The Workplace Experience Coordinator role is responsible for delivering exceptional workplace experiences and service to the clients and visitors of a designated building. Working alongside 2 other FOH team to ensure all client services are of high quality.

What You'll Do

• Create a welcoming client space; first point of contact for all guests and visitors to the client floors, refreshments provided, registration lodged, and clients promptly notified.
• Register visitors through a client application, and Issue visitor passes, following client security protocols.
• Schedule and prepare meeting and conference rooms. This includes room setup, with interchangeable furniture on a regular basis for client workshops and town halls. Providing refreshments, and assistance with Video Call and technology facilities, including troubleshooting.
• Manage reception area, desk always attended to. Address calls, emails, and team communication channels for all client support services.
• Liaise with stakeholders, including monitoring daily housekeeping duties,
• Maintaining office supplies and stationary items, ordering as per requirements.
• Ensure the collaboration and smooth running of Front office services amongst the reception and mailroom team onsite, including weekly scheduling and event overviews for client functions.
• Ensure contractor sign-in process is adhered to, and site inductions are complete prior to works commencing, for the Facilities team.
• Assist with incoming and outgoing mail for the site. Including the return of laptop devices to the warehouse.
• Badge management for internal and external guests (temporary badges, contractor badges, visitor badges). Liaising with client Security team.
• Assist the facilities team to monitor and maintain office facilities including equipment, furniture, and assets. Proactive identification of any issues and escalating issues to facilities.
• Workplace Health & Safety: Ensuring safety at work. Implementation of the (local) work safety regulations, carrying out all monthly inspections for fire, first aid and safety. Updating notice boards with Fire wardens, first aiders and emergency procedures.
• Ensure kitchen areas are well maintained, clean and restocked with client supplies.

What You'll Need

• Previous experience in a similar role or within the Facilities or Hospitality Industry.
• 2+ year's reception experience gained within a corporate office environment.
• Relevant administration qualifications would be beneficial but not essential.
• Customer service focus with the ability to communicate with internal and external clients at all levels.
• Excellent verbal and written communication skills to liaise with clients and draft correspondence and documentation.
• A high level of spelling and grammar
• Excellent time management and organisation skills with the ability to manage workflow and priorities and meet deadlines.
• Ability to work under minimal supervision.
• Good attention to detail and high level of accuracy
• Ability to exercise judgment, high levels of confidentiality and diplomacy at all times.
• Flexible approach to work with the ability to adapt to a changing environment.
• Advanced level skills in core Microsoft packages – particularly Word, Excel and Outlook
• High Level customer service experience skills and awareness
• Ability to clearly articulate and develop communications to be distributed throughout the organization.

Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Service line:
GWS Segment