Duty Manager

Infinite Aged Care is a progressive residential aged care provider with 17 established care homes across Queensland, New South Wales, South Australia & soon to be Victoria. Boasting over 30 years' experience in the sector With its operational head office located on the Gold Coast and close to 3,000 employees nationally our company's core mission is to #MakeAgedCareGreat for all our residents, their families, our employees and the communities in which we operate by committing to delivering consistent high-quality care, inclusive cultures and best in class operations every day

Step into Leadership at Infinite Care's Edmonton Care Home

The Role

The Care & Services Manager plays a vital role in the effective day-to-day operations of Infinite Care homes, with a key focus on the direct supervision of operational excellence. Working collaboratively with all Heads of Department and Registered Nurses, this role ensures operational excellence across each shift. As a member of the Infinite leadership team, the Care & Services Manager leads the daily functions of the Care Home in alignment with the expectations set by the General Manager

We are currently seeking candidates who can work across 7 days on AM and PM shifts, full time or part time. The ideal candidate comes from an operations background with a high level of customer service focus. While aged care experience is not essential, we are seeking a background in operational management or team leadership from any industry. This role is ideal for operational leaders with a background in hospitality.

A day in the life could look like:

• Walking through the home to ensure everything feels welcoming and safe.
• Reviewing staffing allocations, responding to sick calls and filling gaps to ensure care continuity.
• Checking in with each department; clinical, cleaning, catering, laundry, maintenance and engagement teams to make sure the day flows seamlessly.
• Attending meal services, ensuring dining rooms are set, compliance is followed, and our residents enjoy a positive experience.
• Hosting the Heads of Department meeting (or chairing in the GM's absence) to keep everyone aligned.
• Overseeing new admissions and discharges, which includes checking rooms are ready, as well as supporting families with transitions.
• Jumping in where needed and leading by example.
• Handling feedback and resolving issues promptly, always logging and closing the loop.

This role is about being present, visible, and hands-on in a purpose-built environment, where leadership is lived through action and connection.

Essential for the role

• Excellent communication skills.
• Strong organisational and leadership skills.
• Ability to handle resident concerns and resolve issues efficiently.
• Attention to detail.
• Time management and prioritisation skills.
• Strong customer service focus is essential.
• A leadership background in hospitality, retail, clinical, workforce management of even transport & logistics.
• Available to work am/pm, weekdays and weekends.

Why work for us?

• Strong mentorship and support from an experienced rostering/workforce optimisation team.
• Employee Referral program that enables you to earn extra income tapping your local networks.
• A collaborative, down-to-earth team culture where people truly care.
• Grow with us – we are rapidly expanding
• We are not your average aged care provider – help us Make Aged Care Great and make a real difference in people's lives. 

Benefits

• Fitness Passport to access discounted fitness and wellbeing sessions.
• Discounted Health Insurance.
• Access to in-house and online training programs - FREE to all employees.
• Access to our EAP and Flare (employee discounts).
• Work-Rite Micro professional development - FREE to all employees.