Duty Manager

Company Description

Come and join our team at Pullman Cairns International. The Pullman legacy embodies the spirit of boundless innovation, brilliances and limitless possibilities. Redefined hospitality by seeing the familiar differently We are who we serve, we hire for personality, train for the skill. We help you grow and learn, so that work brings purpose to your life. By joining the team, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

WE SEEK OPPORTUNITIES I WE CONNECT WITH MEANING I WE MAKE AN IMPACT

Our Service spirit, call to action that brings us together with a shared purpose, we believe that true progress is collective. We embrace a shared responsibility to shape a positive and inclusive future for all. We hire for personality and train for skill.

Our esteemed hotel is centrally located in Cairns City. Our property features 324 elegantly appointed rooms, 18 versatile meeting spaces, Coco's Kitchen and Bar, as well as in-room dining services.

Job Description

Delivering a 5-star experience every step of the way.

We are seeking a dynamic and experienced Duty Manager to join our Front Office team. This is a pivotal leadership role suited for a hospitality professional ready to take the next step in their career. You will be the face of the hotel during your shift, ensuring smooth operations and delivering memorable guest experiences.

Key Responsibilities:

• Lead and inspire the Front Office team to maintain high service standards and a welcoming guest experience.
• Provide hands-on training and ongoing support to ensure team members thrive in their roles.
• Respond to guest inquiries, concerns, and feedback with professionalism and a focus on timely, effective resolution.
• Encourage clear communication and teamwork across all departments to ensure smooth operations.
• Champion a culture of safety, wellbeing, and alignment with Accor's values.
• Assist with the recruitment, onboarding, and continued development of Front Office staff.

If you're driven by operational success and creating memorable guest experiences, we want you on our team

Qualifications

We are looking for leaders who are passionate about growth and development, and who are committed to making a meaningful impact within our team. If you're driven to elevate the guest experience and contribute to the success of a premier 5-star hotel, we want to hear from you.

What We're Looking For:

• Previous front office supervisory or Duty Manager experience in a hotel or resort environment, with a passion for hospitality and guest service
• Strong interpersonal skills, with the ability to build rapport and connect effortlessly with guests and team members.
• Clear and confident communicator, adept at resolving issues, negotiating outcomes, and fostering positive relationships.
• Knowledge of Opera Cloud PMS (highly regarded)
• Flexible and adaptable, with a proactive approach to problem-solving in a dynamic, fast-paced setting.
• Willingness to work a rotating roster, including evenings, weekends, and public holidays.

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Immediate access to global accommodation and F&B discounts
• LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
  
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.