Current jobs related to National Customer Care Manager - Dandenong, Victoria - Lineage
-
National Service Manager – Equipment
7 hours ago
Dandenong, Victoria, Australia Ball & Doggett Full time $120,000 - $180,000 per yearLocation: Flexible (National Role)Company: Ball & DoggettBall & Doggett, Australia's largest distributor of printable materials, consumables, and equipment, is seeking a dynamicNational Service Manager – Equipment (Sign, Display & Digital)to lead our service operations nationwide.This is a pivotal leadership role, responsible for setting the national...
-
Account Manager – Customer Care
4 days ago
Dandenong, Victoria, Australia PAC Trading Full time $90,000 - $120,000 per yearAccount Manager – Customer Care & Growth (Melbourne)$80, % STI + Super | 12-month fixed term with potential for permanencyMelbourne-based territory | FMCG / Food PackagingManage 15 newly acquired key accounts, ensuring exceptional service, smooth onboarding, and long-term growth.About the roleWe're seeking a motivated Account Manager (Field Sales) to join...
-
Customer Care Officer
9 hours ago
Dandenong, Victoria, Australia Harvey Norman Full time $45,000 - $60,000 per yearJob no: 569826Work type: Full TimeLocation: Dandenong SouthCategories: OtherAbout the roleAs a Customer Care Assistant at Arisit, based in Dandenong South, you will play a key role in delivering a high-quality customer experience. You will manage inbound calls from both external customers and internal stakeholders, using our CRM system to resolve...
-
Manager Community Care
7 hours ago
Dandenong, Victoria, Australia Davidson Full time $80,000 - $120,000 per yearSenior leadership opportunityTransformation agenda in a dynamic and fast-paced portfolioDeliver essential services within the most culturally diverse community in AustraliaLocated 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometers and has a population of over 169,000 people. Greater Dandenong City Council is the...
-
Home Care Packages Case Manager
2 weeks ago
Dandenong, Victoria, Australia Monash Health Full time $70,000 - $120,000 per yearJob Requisition ID: 5705Legal Entity: Monash HealthLocation:Dandenong, VIC, AU, 3175Employment Type: Full Time Fixed Term (Parental Leave)Posting Date: 10 Sept 2025Monash Health is a great place to workMonash Health is Victoria's largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe,...
-
Early Childhood Educator
5 days ago
Dandenong, Victoria, Australia bestchance Child Family Care Full time $60,000 - $80,000 per yearWhat we offer:Competitive annual salary with generous salary packaging of up to $15,900 each FBT yearPaid Parental Leave program for all on-going employees (after 12 months' of service)Be part of a close knit and dedicated team who are supportive, approachable and truly passionate about delivering excellenceDiscounted rates (50% off gap fee) for staff at all...
-
Store Manager
5 days ago
Dandenong, Victoria, Australia Fantastic Furniture Full time $80,000 - $120,000 per yearLet's get to know each other...WHO ARE WEWe're all about making life fantastic for our team and our customers. We're not into corporate jargon or hierarchy. We're known for being unconventional; for allowing our team members to be themselves; for supporting our people to develop great careers; and most importantly having FUN When you join us, you're joining...
-
Telephone Account Manager
5 days ago
Dandenong, Victoria, Australia CHEP Full time $90,000 - $120,000 per yearCHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more...
-
Disability Support Worker FEMALE
2 weeks ago
Dandenong, Victoria, Australia Kangaroo Care Full time $36 - $38 per yearFemale Disability Support Worker – High Needs ParticipantLocation: Dandenong, VICWe are currently seeking a compassionate, experienced, and reliable Female Disability Support Worker to support a participant with complex physical, neurological, and mental health needs in the Dandenong area.This is a high-support, person-centred role requiring strong manual...
-
Customer Success Strategist
1 week ago
Dandenong, Victoria, Australia beBeeRetention Full time $104,000 - $130,878Customer Success StrategistA dynamic role awaits you in our team, where customer satisfaction and business growth converge. Your mission as a Customer Success Strategist will be to develop and implement retention and base management strategies that boost customer lifetime value.Key Responsibilities:Develop and execute retention and base management strategies...
National Customer Care Manager
2 weeks ago
Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.
Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.
The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members.
National Customer Care Manager
As we continue our growth across the Asia-Pacific region, we are seeking a National Customer Care Manager to establish and lead a best-in-class customer care function in Australia.
The purpose of the role is to lead the customer service operations across Australia, to ensure customers receive a reliable, consistent and excellent level of support enhancing customer retention.
This newly created position is a key strategic appointment, shaping how we deliver a seamless, customer-centric experience.
The Opportunity
Reporting to the Director of Business Development, Australia, you will lead both strategic and operational customer care initiatives, working closely with senior operations and sales leaders. This role will drive standardized, efficient and innovative customer care processes while building and developing a high-performing team.
Please be advised that this role can be based in Melbourne, Sydney or Brisbane with some travel expected.
Key Responsibilities:
- Establish and implement a national customer care model to enhance customer experience.
- Recruit, train, and lead a high-performing customer care team.
- Drive process standardization and improvements using data insights and lean methodology to enhance service efficiency.
- Partner with Sales, Operations, and Revenue Management to optimize customer satisfaction and profitability.
- Support new customer onboarding and ensure smooth adoption of technology platforms like Salesforce Service Cloud and Lineage Link.
- Act as a strategic business partner, influencing key stakeholders and championing customer experience across the organization.
What We're Looking For:
- Extensive experience in a customer-facing leadership role (FMCG, logistics, or similar industry preferred).
- Proven success in developing, managing, and training customer service teams.
- Expertise in implementing customer service frameworks and driving process improvements.
- Strong analytical and problem-solving skills with the ability to work in a complex, national matrix environment.
- Experience with Salesforce Service Cloud and leading change management initiatives.
- Ability to travel up to 50% of the time.
Why Join Us?
- Build from the ground up - Shape the future of customer care in Australia and beyond.
- Work with a global leader - Collaborate with experts across the Asia-Pacific region, and beyond.
- Make an impact - Play a pivotal role in driving a customer-first culture in a growing organization.
- Join a values-driven business focused on safety, trust, respect, innovation and servant leadership.
Why Lineage?
Lineage is more than just a cold storage logistics business. We're focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.
Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.
Organic
