National Service Manager – Equipment

2 days ago

Dandenong, Victoria, Australia Ball & Doggett Full time $120,000 - $180,000 per year

Location: Flexible (National Role)

Company: Ball & Doggett

Ball & Doggett, Australia's largest distributor of printable materials, consumables, and equipment, is seeking a dynamic
National Service Manager – Equipment (Sign, Display & Digital)
to lead our service operations nationwide.

This is a pivotal leadership role, responsible for setting the national service strategy, driving operational excellence, and ensuring outstanding service delivery for the equipment brands we represent across the Sign & Display market.

About the Role

As National Service Manager, you will:

  • Develop and execute the national service strategy aligned with business goals.
  • Lead and inspire service teams across multiple states, fostering a culture of high performance and customer focus.
  • Oversee equipment installations, maintenance, and repairs, ensuring efficiency, safety, and quality.
  • Manage supplier relationships to secure competitive terms, innovation, and timely access to parts and technologies.
  • Deliver financial performance, exceeding revenue and gross profit targets for service, parts, and software.
  • Implement best-practice processes, training, and succession planning to strengthen service capability.
  • Partner with sales, product managers, and suppliers to ensure seamless alignment between product and service strategies.

About You

We're looking for a motivated leader who can bring vision, structure, and energy to our service operations. You will have:

  • Proven leadership experience (5+ years) in a national or multi-site service management role.
  • Strong knowledge of the
    print industry
    and
    wide format equipment
    (essential).
  • A track record in building, motivating, and developing geographically dispersed service teams.
  • Strong financial acumen with experience managing budgets and delivering growth.
  • Excellent communication, negotiation, and supplier management skills.
  • A customer-first mindset with the ability to solve complex problems and deliver results.

Why Join Us?

At Ball & Doggett, you'll be part of a business that is transforming and growing within the Sign, Display & Digital market. We offer:

  • A national leadership role with real impact.
  • The opportunity to shape and execute strategy across service, parts, and software.
  • A supportive team environment committed to excellence and innovation.
  • Career growth with Australia's market leader in print and visual communications.

If you're ready to take on a high-impact leadership role and drive the future of service excellence at Ball & Doggett, we'd love to hear from you.

Apply now and help shape the next chapter of our Sign, Display & Digital division.

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