
National Service Manager – Equipment
2 days ago
Location: Flexible (National Role)
Company: Ball & Doggett
Ball & Doggett, Australia's largest distributor of printable materials, consumables, and equipment, is seeking a dynamic
National Service Manager – Equipment (Sign, Display & Digital)
to lead our service operations nationwide.
This is a pivotal leadership role, responsible for setting the national service strategy, driving operational excellence, and ensuring outstanding service delivery for the equipment brands we represent across the Sign & Display market.
About the Role
As National Service Manager, you will:
- Develop and execute the national service strategy aligned with business goals.
- Lead and inspire service teams across multiple states, fostering a culture of high performance and customer focus.
- Oversee equipment installations, maintenance, and repairs, ensuring efficiency, safety, and quality.
- Manage supplier relationships to secure competitive terms, innovation, and timely access to parts and technologies.
- Deliver financial performance, exceeding revenue and gross profit targets for service, parts, and software.
- Implement best-practice processes, training, and succession planning to strengthen service capability.
- Partner with sales, product managers, and suppliers to ensure seamless alignment between product and service strategies.
About You
We're looking for a motivated leader who can bring vision, structure, and energy to our service operations. You will have:
- Proven leadership experience (5+ years) in a national or multi-site service management role.
- Strong knowledge of the
print industry
and
wide format equipment
(essential). - A track record in building, motivating, and developing geographically dispersed service teams.
- Strong financial acumen with experience managing budgets and delivering growth.
- Excellent communication, negotiation, and supplier management skills.
- A customer-first mindset with the ability to solve complex problems and deliver results.
Why Join Us?
At Ball & Doggett, you'll be part of a business that is transforming and growing within the Sign, Display & Digital market. We offer:
- A national leadership role with real impact.
- The opportunity to shape and execute strategy across service, parts, and software.
- A supportive team environment committed to excellence and innovation.
- Career growth with Australia's market leader in print and visual communications.
If you're ready to take on a high-impact leadership role and drive the future of service excellence at Ball & Doggett, we'd love to hear from you.
Apply now and help shape the next chapter of our Sign, Display & Digital division.
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