ThousandEyes APJC Sales Ops Manager

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

ThousandEyes is seeking a highly motivated Sales Operations Manager to support our rapidly growing APJC sales organization. You will serve as the primary Sales Operations partner for APJC while collaborating with the broader global team. This role requires strong business acumen, analytical rigor, and cross-functional partnership to drive operational excellence and enable revenue growth.

In this pivotal role, you will also drive major cross-functional initiatives that extend beyond ThousandEyes, influencing multiple Cisco business units and shaping the future of ThousandEyes APJC sales at scale.

What You'll Do

• Own and optimize sales operations processes and support the GTM strategy across APJC, ensuring alignment with global business objectives.
• Support APJC annual planning, including quota setting, territory design, and resource allocation.
• Partner with Sales, Marketing, Finance, Legal, and Analytics to identify business trends, streamline workflows, and improve decision-making.
• Support APJC sales teams with quoting, approvals, deal support, dashboarding, and reporting.
• Deliver regular and ad-hoc reporting on key business drivers and regional performance; recommend actions based on data-driven insights.
• Drive initiatives that enhance sales productivity, efficiency, and data accuracy in Salesforce and other tools.
• Lead Order Operations for APJC, including bookings, accuracy reviews, provisioning, and fulfillment.  Manage and develop an Order Operations Analyst reporting directly to you.
• Collaborate with global Sales Operations to maintain consistent processes and best practices.

Qualifications

• 5+ years of experience in Sales Operations, Sales, Business Management, or a related analytical role.
• 2+ years of people management experience, with proven ability to coach and develop team members.
• Proficiency in Salesforce (Admin experience a plus).
• Strong understanding of SaaS business metrics, sales processes, and key revenue drivers.
• Demonstrated ability to identify gaps, implement solutions, and manage cross-functional projects.
• Exceptional attention to detail while managing multiple priorities under tight deadlines.
• Strong communicator with the ability to build trusted relationships across functions.
• Self-motivated, adaptable, and results-driven with a positive attitude.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have
access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.