Wagering Services Officer

1 week ago

Melbourne, Victoria, Australia Amused Group Full time $60,000 - $80,000 per year

About Amused Group

Amused Group specialise in end-to-end product creation that leverages intuitive design, disruptive technologies and an agile framework. We disrupt, we innovate, we are at the cutting edge of the wagering sector. Pushing the boundaries of tech today to build the solutions for tomorrow, we are building an inclusive workplace that embraces diversity and difference.

Role Purpose

We have a fantastic opportunity at Amused Group to join our Wagering Operations team as a Wagering Services Officer. We are looking for personable, talented, and driven people to join the team.

The successful candidate will have outstanding attention to detail and willingness to go above and beyond. They will be self-motivated, ambitious and thrive in a team environment.

Our ideal candidate must be passionate about customer service, understand racing and sport and be excited at the prospect of working in an atmosphere that values people, culture, and a commitment to excellence.

Key Accountabilities:

  • Respond to live chats, emails, and phone calls
  • Assist customers over the phone and via other communication channels
  • Collaborate with traders and operational teams as part of a team structure
  • Monitor front-end website performance and functionality
  • Track and analyze competitor market offerings
  • Perform other operational tasks as required

Knowledge and Skills

  • Ideally experience in a customer service role and/or sales in a telephone environment
  • Previous experience at another bookmaker is not mandatory however, a basic knowledge of wagering and the wider industry is beneficial
  • Multi-tasking skills
  • Technologically savvy
  • Capacity to work calmly and efficiently under pressure
  • Willingness to work evenings and weekends

Personal qualities

  • Curious and analytical
  • Thought leader
  • Pragmatic problem solver
  • Resilient and composed
  • Collaborative communicator

Values and behaviours

The Wagering Services Officer is expected to model Amused Group's values in all aspects of their work:

  • We are one team and better together
    – build trusted relationships across functions, collaborate openly and support colleagues to achieve shared outcomes.
  • We innovate, invent and disrupt
    – continuously seek new and creative ways to enhance the customer experience, using insights and technology to improve processes, resolve issues more effectively and deliver smarter solutions that make a real difference.
  • We are bold and ambitious
    – approach every customer interaction with confidence and determination, take ownership to go beyond expectations, challenge the status quo and strive for excellence in the service provided.
  • We are respectful and accountable
    – demonstrate integrity, transparency and ownership in all actions and communications, maintaining the trust of colleagues and customers.

Pre-employment checks

All appointments require reference checks, national criminal records checks and for specific roles, financial or qualification checks may be required.

Why Join Amused Group?

At Amused Group, we offer more than just a role, we provide a vibrant, supportive environment where your career can thrive. Enjoy a competitive salary, flexible work arrangements and regular team lunches and events. Our modern CBD office features premium end-of-trip facilities and our culture is one of collaboration, innovation and fun.

· $1,200 annual wellness allowance

· Barista-made coffee and catered lunches provided three days per week

· Fast-paced, innovative and inclusive workplace culture

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