Venue Manager

Join the Team Behind Australia's Greatest Racing Carnival

Are you passionate about the horse racing and events industry? Do you thrive in fast-paced, dynamic environments where no two days are the same? We're looking for enthusiastic, professional and flexible individuals to be part of the team delivering the iconic Melbourne Cup Carnival at Flemington Place.

ABOUT THE ROLE

The Venue Manager of Headquarters Tavern will lead the daily operations of the Headquarters Tavern (HQT), ensuring a high-performing, compliant and customer focused venue experience. This role is responsible for driving financial performance, maintaining exemplary regulatory and compliance standards, and fostering a strong culture of leadership, accountability and service excellence. The position plays a critical role in the delivery of the Victoria Racing Club's (VRC) commercial objectives, in collaboration with internal VRC departments.

KEY RESPONSIBILITIES

Leadership & People

• Lead, motivate, mentor and support the HQT team to deliver exceptional customer service and operational outcomes.
• Champion a positive, safe and inclusive workplace culture.
• Drive team engagement, retention and performance through effective communication, training and development.
• Lead by example in demonstrating VRC's values and service standards.

Operational & Financial Performance

• Deliver on financial objectives across all components of the Headquarters Tavern business, including gaming, bar, and events.
• Oversee stock control, cash management and operational efficiency.
• Conduct daily, weekly and monthly performance reporting for EGM – Commercial & Events, highlighting key trends and improvement opportunities.
• Work closely with the finance team in relation to forecasting, budgeting, controls, reporting, invoicing and purchasing.

Regulatory Compliance & Risk Management

• Ensure full compliance with all regulatory and legislative requirements governing gaming and hospitality operations in Victoria.
• Act as the venue's Responsible Gambling Officer (RGO), ensuring compliance with Responsible
• Service of Alcohol (RSA) and Responsible Gambling Codes of Conduct.
• Maintain proactive relationships with relevant authorities and agencies including the Victorian Gambling and Casino Control Commission (VGCCC), Liquor Control Victoria, and Tabcorp Wagering.
• Oversee the development and implementation of robust internal controls, compliance systems and audit processes.
• Uphold Workplace Health & Safety (WHS) obligations and ensure a safe environment for staff and patrons.

Customer & Stakeholder Engagement

• Build and maintain strong relationships with patrons, suppliers, and industry partners.
• Work collaboratively with VRC teams, to optimise outcomes and enhance the guest experience.
• Liaise with VRC senior management to deliver on agreed performance targets and compliance commitments.

Continuous Improvement

• Identify and advocate for operational efficiencies, service innovation, and process improvement.
• Monitor industry trends and competitor activity to maintain a leading-edge approach to venue, wagering hospitality and gaming operations.

ABOUT YOU

To be successful in this role, you will bring:

• Significant management experience in the hospitality industry - combining Food and Beverage, Gaming and Wagering.
• Dynamic, confident and experienced in developing, managing and driving a team to achieve agreed targets
• Ability to support and lead by example, motivating and driving a positive culture.
• Demonstrated high level of customer service.
• Impeccable communication skills needed to interact and collaborate with a wide range of business units, customers and suppliers.
• Manage workload effectively, with guidance from leaders, to maintain a healthy balance between high-quality creative output and personal wellbeing.
• Support an inclusive workplace where diverse perspectives are valued, and feedback is encouraged, constructive, and solution focused.

Qualifications Required

• Current Victorian Responsible Service of Alcohol Certificate (RSA).
• Current Victorian Responsible Service of Gaming Certificate (RSG).
• Current Victorian Gaming Employee Licence.
• TAB accreditation.

Ready to Make Your Mark? Apply now and help us deliver unforgettable moments at Flemington

You will be required to meet VRC's employment criteria which may include but not be limited to reference checks, VEVO check and a National Crime Check. Only shortlisted candidates will be contacted. Thank you for your interest in joining the team behind the Melbourne Cup Carnival.