Intake and Assessment Coordinator

Intake and Assessment Coordinator

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position Details

• Full-Time, Permanent
• SCHADS Level 4: $88,169 - $94,888 per annum + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Medicare Mental Health Phone Service - DDWM, Ipswich

About the program

Medicare Mental Health phone service (MMHps), is funded by Darling Downs West Morten Primary Health Network (DDWMPHN). The MMHps is an accessible and welcoming central intake and assessment service that will connect people to the most appropriate services that meet their identified needs. This may include a referral to a MMH, other available local PHN-commissioned services, jurisdictional services, online or private services.

This is primarily a phone-based service, taking direct incoming referral calls through an established 1800 mental health intake number. Utilising the Initial Assessment and Referral Decision Support Tool (IAR- DST) to support a nationally consistent evidence-informed initial assessment and referral process, the team is made up of clinical and non-clinical staff who receive enquiries and support people to reach the appropriate service. Choice and agency for consumers will be prioritised when connecting people to services.

During the initial establishment phase, phone services will be staffed and operational during core business hours (Monday to Friday 8:30am to 5:00pm). Over time, as demand for the service grows, opening hours may be adjusted in response to demand and to complement availability of other services.

Position Overview

The Intake and Assessment Coordinator will form part of a multidisciplinary team, delivering structured intake, assessment and referral services for consumers seeking support across a range of social support issues. The Intake and Assessment Coordinator is the point of contact for all intake and assessment; receiving referrals, addressing enquiries, undertaking consumer assessments, program eligibility screening and reviewing referrals to ensure the right level of care is provided.

The Intake and Assessment Coordinator will primarily provide an initial assessment of needs for individuals, triaging needs, vulnerability and urgency, utilising their sector knowledge and assessment experience to establish prioritisation of the individual to case management. The Intake and Assessment Coordinator will work as part of a collaborative team approach, supported by regular opportunities to reflect upon their practice and access comprehensive training and supervision.

What you will bring to the role

• Minimum of certificate IV in Mental Health/ Community Services/ Youth Work/ Diploma in Counselling (or equivalent) or
• Formal tertiary qualification in a related field and/or equivalent experience working in a relevant setting.
• Demonstrated understanding of the mental health sector or equivalent.
• Experience working with consumer information systems, maintaining accurate documentation and data collection.
• High level of interpersonal skills and emotional intelligence
• Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks to meet conflicting deadlines.
• Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations.
• Ability to adapt communication style to meet the needs of a diverse range of people and identify changing needs within a group.
• Transferable sector knowledge and experience.
• Awareness of risk assessment and principals of risk management.
• Strong computer literacy.

??Desirable

• Experience as a peer worker, supporting consumers and helping navigate to referral pathways or knowledge of referral pathways that include psychological services, psychosocial services, Alcohol and other drugs and social and emotional wellbeing services that are culturally appropriate
• Adequately training or experience in mental health assessment and referral skills; and
• High level computer skills with use of Excel and Microsoft

What will Neami offer

• Generous leave entitlements including paid parental leave, an Accrued Day Off each month,Gratis Leave and Wellness leave
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family
• Flexible work arrangements are available for maintaining your work-life balance
• 17.5% Annual Leave Loading

?What the role requires

• Nationally Coordinated Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check - required before commencement of work
• Current Australian drivers licence and access to a car
• Australian working rights

How to apply

The terms and conditions of the role are listed in the attached position description (please select paperclip icon).

To apply for this position, please:

• Click the 'Apply' button where you will need to create a username and password
• Upload your resume and cover letter

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami

If you have any further questions regarding this role which are not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Diana Calic, Acting Senior Manager Operations - Integrated Support

If you have any technical issues when applying for this role, please email for assistance.

Applications Close: 26th Aug 2025

Be Yourself -Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click Here for full statement.

About Neami National

We're Neami. We're big believers in everyone having the opportunity to live a full life. We support people to achieve wellbeing and mental health outcomes that matter to them. We provide services across Australia for mental health and wellbeing, housing and homelessness, and suicide prevention.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. We support people to improve their quality of life in a way that suits them.

We're proud to support 34,000+ people living with mental health challenges each year across Australia and offer services over 40 different Indigenous lands.

Our approach is based on evidence: what has been proven to work and what people tell us helps. We adjust and improve our approach to make sure that we're doing the very best we can.

We value lived and living experience. We try to learn from people's personal experiences of mental health challenges, adversity, and interactions with support services. We use what we learn to design and influence our programs and services.

As one of Australia's largest providers of mental health services, we advocate for system change to improve lives.

We know the mental health system can work better. We passionately encourage reforms that reflect lived and living experience and give people choice.

Values

Together with our vision and purpose, our values define who we are and guide the way we operate. They are fundamental to our identity, and we align all our actions with them.

• Connecting
• Collaborating
• Learning
• Belonging