Engagement & Intake Coordinator – NDIS

Engagement & Intake Coordinator – NDIS | Alpha Care And Share

Office: Logan, QLD

About Alpha Care and Share

Alpha Care and Share is a highly respected NDIS provider specialising in mental health and disability services, with a strong focus on Supported Independent Living (SIL), Short-Term Accommodation (STA), Medium-Term Accommodation (MTA), community participation, and comprehensive in-home support. We also provide high-level complex nursing care.

We are dedicated to transforming lives through exceptional care, innovation, and genuine compassion. Our person-centred approach empowers participants to achieve their goals, enhance independence, and improve their quality of life.

Operating across Brisbane, Gold Coast, Ipswich, and North Brisbane, with our head office based in Logan, we are now expanding our services into Tweed Heads, Lismore, and the Far North Coast of NSW.

About this Exciting Opportunity:

Are you passionate about building strong community connections and empowering people with disabilities? Do you thrive in a dynamic, people-focused environment where every day presents an opportunity to make a meaningful difference?

We are looking for an enthusiastic and driven Engagement & Intake Coordinator to significantly enhance participant growth, deepen community partnerships, and ensure an exceptional onboarding experience. This strategic and engaging role will allow you to utilise and expand your professional network, directly influencing Alpha Care And Share's continued success and positive impact on participants' lives.

Your Key Responsibilities:

• Develop and nurture meaningful relationships with Support Coordinators, Plan Managers, Local Area Coordinators (LACs), hospitals, allied health professionals, social workers, and community groups.
• Actively represent and promote Alpha Care And Share at events, networking functions, and community meetings, building our brand and referral pipeline.
• Lead participant engagement meetings, ensuring clear communication and tailored support.
• Oversee and streamline the participant intake process from initial contact to service commencement, ensuring a positive and welcoming experience.
• Identify and cultivate new growth opportunities and referral sources.
• Keep accurate records of referrals, activities, and engagements in our CRM system.
• Collaborate effectively with our Service Manager and Director to meet and exceed monthly growth objectives and Key Performance Indicators (KPIs).
• Assist with additional responsibilities and ad hoc tasks as needed by management, contributing to the team's broader operational goals.
• Conduct interviews for prospective support workers, complete thorough reference checks, and hand over successful candidate details to the HR Manager for onboarding

What You'll Bring:

• Minimum of 2 years' experience in engagement, business development, support coordination, or intake coordination, ideally within the disability sector.
• Outstanding interpersonal and communication skills that build trust and strong professional relationships.
• Proven ability to leverage your existing professional network to facilitate participant growth and referrals.
• Strategic mindset, proactive attitude, and passion for achieving measurable growth.
• Exceptional organisational skills, detail-oriented with the ability to multitask effectively.
• Genuine dedication to person-centred care principles and continuous improvement.
• Competency with CRM systems, data management, and documentation.

Why Choose Alpha Care And Share?

• A genuinely supportive, inclusive culture where your voice and contributions are valued.
• Collaborative team environment featuring regular check-ins and robust professional development opportunities.
• Opportunities for professional advancement in a rapidly growing organisation.
• Attractive remuneration package of $80,000 - $85,000 per annum, with potential for performance-aligned rewards that reflect meaningful contributions to organisational growth.
• We provide a company car, fuel card, laptop, mobile phone, marketing materials, administrative assistance, and overall support to help you succeed in your role.

Success Stories at Alpha Care And Share:

Recently, one of our participants significantly improved their independence and community engagement through our personalised community access support and tailored in-home care. They can now actively participate in community activities and maintain a fulfilling life within their own home environment. Join us and be a part of creating similar successes.

Apply Now

Ready to make a real difference and advance your career? In your application, we'd love to hear about your vision for contributing to Alpha Care And Share's growth and success. Submit your application today and help us deliver outstanding care and community impact.

Alpha Care And Share – Empowering Lives, Strengthening Communities.