Customer Service Officer

2 weeks ago

Melbourne, Victoria, Australia Australian Personnel Solutions Full time $104,000 - $130,878 per year

Training Commencing 6th October 2025

About the Role

APS have partnered with StarTrack to help them in finding the best of the best in the customer service game

At APS we take pride in our passion for customer service excellence with our clients and contractors alike, our team is filled with experienced, passionate, and dedicated recruiters who are determined to help our contractors feel at home on our client sites.

Aligning ourselves to our clients' values of Trust, Inclusivity, Empowerment and Safety, we aim to source the best talent and attitudes in the field. Our client is dedicated to collaborating with you as an individual to enhance your strengths and let you leave your unique imprint in their business. Fostering your learning to help you grow and expand your knowledge and skills set.

Hybrid Role

  • Respond to high-volume inbound calls
  • Resolve customer queries promptly and professionally
  • Proactively identify and address customer needs
  • Update and maintain accurate customer records
  • Collaborate with team members to improve service processes
  • Handle time-sensitive calls and complaints while managing challenging expectations

Availability

Must be available to work 38 hours a week on a rotational roster, Monday to Friday between 8am - 8pm. No weekend work required

Duties

  • Respond to High Volume inbound calls.
  • Resolve customer queries promptly and professionally.
  • Proactively identify and address customer needs.
  • Update and maintain accurate customer records.
  • Collaborate with team members to improve service processes.
  • Assist on time sensitive calls and complaints while managing challenging expectations

Skills & Experience

  • Previous Customer Service experience will be highly regarded.
  • Use your initiative to assist others both colleagues and customers alike to reach common goals.
  • Be technically savvy.
  • Active listening skills
  • Ability to problem solve and take initiative
  • Have a high level of resilience.
  • Strong attention to detail

Perks & Benefits

  • Structured in-house training program
  • Ongoing mentorship from senior staff
  • Vibrant team culture with in-house competitions & team-building activities
  • Access to Employee Assistance Program (EAP)
  • Flexible work: 4 days WFH per week after training

About the Company

Australian Personnel Solutions is a leading national staffing agency renowned for its commitment to connecting top-tier talent with exceptional companies. With a strong local presence and a national reach, we specialize in providing tailored workforce solutions across various industries.

At Australian Personnel Solutions, we welcome and encourage applications from people of all backgrounds and cultures (including Aboriginal and Torres Strait Islander peoples), ages, religions, abilities, gender identities and sexual orientations.

Further information

You will be required to meet Australian Personnel Solutions employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

Applicants must possess unrestricted working rights.

Must be available to work during Peak Season (Christmas & Easter, not including public holidays)

Leave blackout period from November to January.

To find out more about opportunities at APS Group visit

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