Customer Service Officer

2 weeks ago

Melbourne, Victoria, Australia Australian Personnel Solutions Full time $104,000 - $130,878 per year

Training Commencing 6th October 2025

About the Role

APS have partnered with StarTrack to help them in finding the best of the best in the customer service game

At APS we take pride in our passion for customer service excellence with our clients and contractors alike, our team is filled with experienced, passionate, and dedicated recruiters who are determined to help our contractors feel at home on our client sites.

Aligning ourselves to our clients' values of Trust, Inclusivity, Empowerment and Safety, we aim to source the best talent and attitudes in the field. Our client is dedicated to collaborating with you as an individual to enhance your strengths and let you leave your unique imprint in their business. Fostering your learning to help you grow and expand your knowledge and skills set.

Hybrid Role

  • Respond to high-volume inbound calls
  • Resolve customer queries promptly and professionally
  • Proactively identify and address customer needs
  • Update and maintain accurate customer records
  • Collaborate with team members to improve service processes
  • Handle time-sensitive calls and complaints while managing challenging expectations

Availability

Must be available to work 38 hours a week on a rotational roster, Monday to Friday between 8am - 8pm. No weekend work required

Duties

  • Respond to High Volume inbound calls.
  • Resolve customer queries promptly and professionally.
  • Proactively identify and address customer needs.
  • Update and maintain accurate customer records.
  • Collaborate with team members to improve service processes.
  • Assist on time sensitive calls and complaints while managing challenging expectations

Skills & Experience

  • Previous Customer Service experience will be highly regarded.
  • Use your initiative to assist others both colleagues and customers alike to reach common goals.
  • Be technically savvy.
  • Active listening skills
  • Ability to problem solve and take initiative
  • Have a high level of resilience.
  • Strong attention to detail

Perks & Benefits

  • Structured in-house training program
  • Ongoing mentorship from senior staff
  • Vibrant team culture with in-house competitions & team-building activities
  • Access to Employee Assistance Program (EAP)
  • Flexible work: 4 days WFH per week after training

About the Company

Australian Personnel Solutions is a leading national staffing agency renowned for its commitment to connecting top-tier talent with exceptional companies. With a strong local presence and a national reach, we specialize in providing tailored workforce solutions across various industries.

At Australian Personnel Solutions, we welcome and encourage applications from people of all backgrounds and cultures (including Aboriginal and Torres Strait Islander peoples), ages, religions, abilities, gender identities and sexual orientations.

Further information

You will be required to meet Australian Personnel Solutions employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

Applicants must possess unrestricted working rights.

Must be available to work during Peak Season (Christmas & Easter, not including public holidays)

Leave blackout period from November to January.

To find out more about opportunities at APS Group visit

  • Customer Service Agent

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationClayton, VICJob Description SummaryTo contribute to the efficiency, profitability, and growth of Service Stream by performing a variety of customer facing and administrative functions to support existing Victorian metropolitan water meter exchange contacts, whilst adhering to relevant statutory legislation and Service Streams Policies and...

  • Payroll And Customer Service Administrator

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St- Job Description SummaryPlatform to excel your career in Payroll in an ASX-listed company.- About the RoleWe are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment of...

  • Customer Service Officer

    1 week ago

    Melbourne, Victoria, Australia Transurban Full time

    A great opportunity for a customer service professional looking to step into a corporate environment in a role to truly make your own.- Collins St Location- Permanent Opportunity- Collaborative & supportive culture**About Transurban**Transurban are driven by bringing people and places closer. Together, they're building a future that marries traditional...

  • Customer Service Officer

    5 days ago

    Melbourne, Victoria, Australia Melbourne Audiology Centre Full time

    **Job title**Customer Service Officer / Accounts Officer**Position Status**Full time**Location**Working at Fitzroy hearing centre Mondays to Fridays.From time to time and based on business needs you may be asked to work from one of our other hearing centres.**Reporting to**Reports to the General Manager and Accounts Manager.**Job Purpose**The Customer...

  • Customer Service Officer

    5 days ago

    Melbourne, Victoria, Australia Remer Pty Ltd Full time

    Remer is a fast-growing company and market leader in manufacturing high quality LED mirrors. With our rapid expansion of national footprint, we have an exciting opening for you to join our team as the Customer Service Officer reporting to Customer Service Manager.We are currently seeking a professional, motivated and reliable individual with exceptional...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Delvic Foods Pty Ltd Full time $60,000 - $80,000 per year

    Join our dynamic team as a Customer Service Officer/Team Leader at Delvic Foods Pty Ltd, based in our Derrimut, VIC office. In this full-time role, we're looking for an energetic, capable, and ambitious Customer Service Officer/Team Leader that will play a key part in providing exceptional service to our valued customers and leading our telesales/customer...

  • Customer Service Officer

    1 week ago

    Melbourne, Victoria, Australia Page Personnel Full time

    Scoresby Location- Temporary to Permanent Role**About Our Client**:Reporting to the Operations Manager, your main role and responsibilities will include but not limited to:- High-volume sales order data entry of customer orders, daily, using SAP.- Answering inbound calls from customers.- Forwarding customer feedback and complaints to the relevant stakeholder...

  • Customer Service Officer

    1 week ago

    Melbourne, Victoria, Australia Csr Full time

    CSR Limited is a leading Australian manufacturing business with a rich history. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.The OpportunityWithin our Victorian Bradford and Monier customer service team we...

  • Customer Service Officer

    1 week ago

    Melbourne, Victoria, Australia Supagas Pty Ltd Full time

    An excellent opportunity to join a growing company in a fast paced industry.- Full time employment- Excellent Employee Reward Program**About the Company**Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for growth...

  • Customer Service Officer

    1 week ago

    Melbourne, Victoria, Australia Brenntag Full time

    Join to apply for the Customer Service Officer role at Brenntag1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer role at BrenntagGet AI-powered advice on this job and more exclusive features.Responsible for Customer Service daily activities and projects including, but not limited to, all aspects related to materials,...