Guest Experience Coordinator

Company description:

When you join our team, you'll be part of something bigger than yourself, something that gives you a purpose and inspires you daily. Both personally and professionally - you'll never stop growing at Taronga.

Job description:

• Based at Dubbo's Iconic Taronga Western Plains Zoo
• Causal positions available
• TCSA Wages Employees Award, GEC $38.91 Monday to Friday + additional weekend penalties

This is a truly unique role, where you'll be working at the zoo's multi award winning Unique accommodation inside the zoo grounds amongst Taronga's full array of zoo animals You will provide "world class" customer service across all visitor Accommodation operations and programs

About the Role…

As the Guest Experience Coordinator (GEC), you will be responsible for working alongside a driven and vibrant team - You'll be the face of Dubbo Western Plains Zoo

Your Day to Day…

Shifts work on a 5-day rotating roster that includes; weekends, public holidays, evenings and school holiday periods, therefore mixed availability is necessary.

• Shift times aregenerally7amtill 3pm,2pm till 10pm.

As GEC you will be based at the Zoofari lodge working across all accommodation locations within the zoo with responsibilities including:

• Oversee Guest Services operations to lead delivery of exceptional transformational guest experiences
• Partner with internal stakeholders to guarantee unparalleled food and Beverage service offerings
• Partner with internal stakeholders to guarantee high quality Customer services within the Zoo
• Lead and cultivate the team with an emphasis on surpassing expectations.
• Drive a culture of high performance, engagement, growth.

This role is diverse and exciting With face-to-face interactions, we always pride ourselves in handling all enquiries with exceptional customer service and a smile.

Key Accountabilities…

• Comply with Taronga's Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
• Lead a team of Guest Experience Officers and hospitality staff, to deliver high quality customer service experiences in order to provide excellent guest experience and promote repeat visitation.
• Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.
• Comply with and suggest sustainability practices in the workplace to help achieve Taronga's sustainability targets and reduce environmental impact.
• Comply with and report any Work, Health and Safety incidents in line with Taronga's Work, Health and Safety Charter.

Benefits…Our employees enjoy generous employment conditions including:

• Complimentary family and friends passes to both Taronga's zoos in Dubbo and Sydney
• A wide range of discounts on our award winning accommodation
• Discounted food and beverage purchases across both Taronga's Dubbo and Sydney Zoo's
• Fitness Passport
• To discover more about the benefits of working at Taronga, please visit our website here:

We Value Diversity…

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organization.

How to Apply…

Please submit your resume and a cover letter of one page.  You are also required to complete the two target questions as part of your application.

1. Describe a time when you went above and beyond to create a memorable experience for a guest or customer. What did you do, and what was the outcome?
2. This role involves leading a team in a dynamic, guest-facing environment. How do you motivate others to consistently deliver exceptional service, especially during busy or high-pressure periods?

Please note, we will be conducting interviews throughout the advertisement period as there are multiple positions available.

Applications Close: 11:59pm, Sunday 16 November 2025