Customer Service Officer

• Full time and Part time positions available

• Attractive salary packaging

• Culture that supports work-life balance

Sunraysia Community Health Service (SCHS) is a dynamic organisation promoting health, wellbeing and independence in a social model of health. The organisation is a course of primary and preventative care for our community members who are at risk of poor health outcomes, and experience acute health disparities. SCHS understands the influence of the Social Determinants of Health upon health inequities experienced by community members and work with consumers and community members, to structure their care around the context in which they live and work.

About the Role:

Are you passionate about making a difference in our community. Do you thrive in a fast-paced, people focused environment? Join our dedicated team at Sunraysia Community Health Services (SCHS) where your work directly supports the wellbeing of individuals and families in our community and the clinicians who work in our services.

At SCHS we are committed to providing accessible, high-quality, person-centred healthcare and support services. Our multidisciplinary teams work together to empower clients and create healthier lives for all.

We are seeking a warm, efficient and motivated customer service officer to be the first point of contact for our clients. In this vital frontline role, you will assist with appointment booking, respond to enquiries, support client intake processes, and ensure every person feels welcomed and respected.

Key responsibilities:

• Greet and assist clients in person, over the phone, and via email

• Manage appointments scheduling and client information systems

• Provide accurate information about our services and programs

• Support intake and referral processes

• Liaise with our healthcare professionals and other administrative staff

• Maintain a clean, welcoming and confidential reception area.

What we're looking for:

• Previous experience in customer service or front desk role (Health care setting preferred)

• Excellent communication and interpersonal skills

• Strong organizational skills and attention to detail

• Ability to handle sensitive information with empathy, discretion, privacy and confidentiality.

• Proficiency in Microsoft office and client management systems

• A genuine passion for helping others and contributing to community health

For more information about this exciting opportunity, please contact Jackie Reddick, Manager Intake Assessment & Chronic Disease on *** or ********

How to apply: Please email your covering letter, CV, responses to the Key Selection Criteria listed in the position description and contact details of three professional referees addressed to Manager Human Resources, *******

Applications close: 8am Tuesday June 10th, 2025.

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PLEASE NOTE: Applicants must be eligible to be appointed as a director of a company in accordance with Australian Securities & Investments Commission.

All appointments are subject to safety screening including a National Police Check and NDIS Worker Screening Check.

SCHS is committed to the application of the Child Safe Standards. All positions are subject to thorough credentialing and safety screening prior to commencing employment. This includes reference checks and National Police Check for all SCHS employees. Any prospective employee who has resided and worked overseas in the past 10 years for a continuous period of 12 months or more will be required to undergo an International Criminal History Check. Where applicable, employees may also be required to hold a current Working With Children check issued in the state of Victoria and have a current NDIS Clearance (NDIS Worker Screening Check).

For more information on the NDIS Worker Screening Check, please click here.

Department of Health Guidelines for Immunisation of Health Care Workers require all staff to demonstrate immunity to specific preventable diseases. As part of the recruitment process, the preferred applicant is required to provide evidence of immunisation (and/or serology) to confirm they are protected from risk.