Technical Service Analyst

Job reference: #18081

Brand: Lumus Imaging

Location: Milton

Work type: Full Time (Max Term)

About us

At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.

Lumus Imaging, harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.

Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.

Technical Services Analyst

We're now seeking a Technical Services Analyst to join our dynamic IT Technical Services Team, a group that thrives on collaboration, innovation, and service excellence.

About the Role

Reporting to the Technical Services State Lead, this role provides Level 2 technical support across our network, ensuring that our clinical and corporate teams can deliver exceptional patient care with reliable, high-performing systems.

As a Technical Services Analyst, you'll play a key role in maintaining the stability, security, and performance of our IT infrastructure.

You'll provide technical expertise across server, network, and application environments to ensure reliable service delivery and minimal disruption to business operations.

Your work will directly support the reliability of our systems, ensuring rapid resolution of issues, reducing downtime.

This role is full-time, working Monday to Friday during business hours, with participation in an on-call roster to support 24/7 operations.

What You'll Do

• Provide Level 2 technical support and resolve incidents via the ITSM tool.
• Maintain and support IT hardware and devices, including PCs, printers, and network equipment.
• Deliver Microsoft 365 and Azure administration and technical support.
• Manage equipment inventory, replacements, and procurement processes.
• Document technical solutions and collaborate with stakeholders to ensure a positive user experience.
• Participate in a rotating on-call roster to provide after-hours and weekend support.

What You'll Bring

• Relevant IT degree or equivalent qualification.
• 2-3 years' experience in a technical support role, healthcare experience preferred.
• Strong knowledge of IT systems, including hardware, software, and networking.
• Skilled in troubleshooting and resolving technical issues efficiently.
• Strong analytical and problem-solving abilities, with composure under pressure.
• Excellent communication skills to explain technical issues clearly to non-technical stakeholders.
• Strong interpersonal skills with the ability to collaborate effectively across teams
• A proactive, calm approach and flexibility to adapt to changing environments and business priorities

Benefits and Wellbeing

As part of working for Lumus Imaging, you will have access to a range of benefits including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport - Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our commitment to diversity and inclusion

Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

How To Apply

Please click the 'Apply Now' button to complete the pre-screening questions and submit your application.

If you would like further details please email us at:

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