IT Service Desk Officer

**Full Time Fixed Term Position - Until December 2026**

**Band 5 - Salary Range $78,646 to $90,563 per annum + 11.5% Super + ADO**

**Salary offered will depend on level of skills and experience.**

**About Melton City Council**

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

**The Opportunity**

At the Melton City Council, we strive to create a vibrant and liveable city accessible to all. The Information Technology department contributes to this vision by transforming Melton City Council service delivery to achieve operational excellence, build community trust and enhance citizen experience when engaging with council services.

As an IT Service Desk Officer, you will be responsible for providing support and assistance to end-users, ensuring the effective operation of IT systems and services across the Melton City Council. This will include troubleshooting hardware and software issues, managing service requests, and maintaining a high level of customer service. This role requires the ability to work collaboratively with various stakeholders, including end-users, vendors, and team members, to ensure smooth IT operations and enhance overall service delivery.

**Key Responsibilities**
- Provide first-line support for IT-related issues, including hardware, software, and network troubleshooting, ensuring timely resolution and user satisfaction.
- Maintain a comprehensive knowledge base and document solutions for common technical problems to improve service efficiency and effectiveness.
- Support the setup, installation, and configuration of IT equipment, such as computers, printers, and other peripherals, for new and existing users.
- Monitor and manage IT assets, including logging and tracking inventory, coordinating hardware/software requests, and ensuring compliance with organisational policies.

To view the **Position Description**, click **here**.

**About you**

**_ To be successful in this role you will have the following:_**
- Tertiary Qualification with little experience, alternately no Degree or Diploma but with lesser formal qualifications with relevant work experience in Information Technology service delivery.
- Understands user account management within Microsoft Active Directory.
- Must have a thorough understanding of incident management and request fulfilment processes.
- Ability to demonstrate a friendly attitude when dealing with customers.
- Current valid Victorian Driver’s Licence.

**Culture and Values**

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

- Motivate
- Empower
- Lead
- Trust
- Open
- Nurture

**Benefits**

There are a number of great reasons why our people love working at Melton City Council:
Staff Benefits | Melton City Council
- 13 ADO's (Accrued Day Off) per year
- 5 weeks annual leave
- Flexible Working Hours
- Extensive Career Development & Leadership Programs
- 16 weeks Paid Parental Leave **(Super is paid during parental leave)**:

- 3 weeks Paid Secondary Carer Leave
- Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
- Wellbeing initiatives
- Subsidised Uniforms

**How To Apply**

If you require further information about the position, please contact **Umair Saleem**, IT Workplace Services Lead on **9747 5450**.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.

**To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.**

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID