Service Management Consultant

About InfoConsulting Australia

InfoConsulting Australia, a proud part of the global InfoConsulting Group, is a premium partner of IFS, delivering cutting-edge IT services and solutions to drive digital transformation. With a presence in Brisbane, Sydney, Melbourne, Perth, and Adelaide, we empower industries like mining, manufacturing, construction, and service management with innovative IFS solutions. As the 2024 IFS Global Partner of the Year, we are committed to helping businesses streamline operations, optimize resources, and achieve sustainable success through tailored technology solutions.

The Opportunity

Join our dynamic team as a Service Management Consultant specializing in IFS Service Management, including IFS Cloud Field Service Management (FSM). You'll play a pivotal role in delivering transformative solutions to our clients, helping them achieve service excellence, reduce costs, and enhance workforce efficiency.

Key Responsibilities

• Analyse client business requirements to design and implement effective IFS Service Management solutions.

• Configure, integrate, and customize IFS Cloud FSM to meet client needs.

• Provide expert advisory services on service management lifecycles, focusing on planning, scheduling, work order management, and communication.

• Facilitate seamless IFS implementations and upgrades, ensuring minimal disruption to client operations.

• Deliver training and ongoing support to clients, creating comprehensive documentation and guides.

• Collaborate with stakeholders to ensure successful project delivery and client satisfaction.

• Stay updated on the latest IFS Service Management features and industry best practices.

About You

To thrive in this role, you'll bring:

• Experience: Minimum 3+ years in service management consulting, with at least 2 years specializing in IFS Service Management (IFS Cloud FSM preferred).

• Qualifications: Tertiary qualification in IT, Computer Science, Business, or a related field.

• Technical Skills: Hands-on experience with IFS Cloud FSM or IFS Assyst configuration, integration, and customization. Knowledge of ERP systems or digital transformation tools is a plus.

• Soft Skills: Exceptional communication, problem-solving, and stakeholder management skills. Ability to work independently and in a collaborative team environment.

• Certifications: IFS certification (highly desirable) or willingness to obtain.

• Industry Knowledge: Understanding of service management challenges in industries like mining, manufacturing, or construction is advantageous.

• Eligibility: Must have full working rights in Australia.

Why Join InfoConsulting Australia?

• Impactful Work: Be part of a fast-growing, award-winning team transforming businesses with IFS solutions.

• Career Growth: Access ongoing professional development, including IFS certifications and training.

• Flexible Work: Enjoy hybrid work arrangements (3 days in office, 2 days WFH) and a supportive, innovative culture.

• Competitive Package: Attractive salary, plus benefits and performance bonuses.

• Global Reach: Work with a global network of over 400 experts across 20 countries, with opportunities to collaborate on international projects.

Ready to unleash your potential with InfoConsulting Australia?
Click "Apply Now" to submit your CV and a cover letter outlining your experience with IFS Service Management and why you're passionate about driving digital transformation.

Only shortlisted candidates will be contacted. InfoConsulting Australia is an equal opportunity employer, committed to diversity and inclusion.

Join us in shaping the future of service management with IFS expertise

• Brisbane, Queensland, Australia
• •Sydney, New South Wales, Australia
• •Perth, Western Australia, Australia

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