Service Desk Consultant

What you'll be doing

We are seeking a skilled and energetic professional to join our manufacturing Service Desk Team. This position requires strong communication and analytical skills, along with the ability to work collaboratively across Atturra, vendor, and client teams.

As a Service Desk Consultant, you'll be the main contact for application and functional support on the QAD platform. A strong sense of curiosity will enable you to thoroughly understand client requirements, enabling the delivery of high-quality support and practical solutions. The ability to remain composed under pressure and efficiently manage multiple tasks is essential.

This full-time, permanent role is based in our Brisbane office, but we welcome applicants from Sydney, Melbourne, Canberra and Adelaide.

• Provide QAD application and functional support services to clients.
• Translate business needs into functional requirements.
• Assist clients with analysis, troubleshooting, and offer guidance on best practices.
• Contribute to the development of documentation, knowledge base articles, and how-to guides.
• Assist with root cause analysis to address recurring issues and prevent future disruptions.
• Collaborate with senior consultants and managers to maintain high levels of client satisfaction and organisational success.

What will make you successful in this role?

• 5+ years of application support for QAD ERP or comparable systems (SAP, Oracle, MS D365, Pronto, NetSuite).
• Previous manufacturing sector experience, with knowledge of processes, scheduling & planning tools, production orders, BoM, and routing is highly desirable.
• Experience in a Help Desk environment, with demonstrated ability to effectively manage competing priorities is advantageous.
• Demonstrated alignment with the company's core values.
• Proven analytical, problem-solving, and time management abilities.
• Strong written and verbal communication skills, with the capability to engage both technical and non-technical stakeholders.
• A commitment to continuous learning and personal development.
• Demonstrated capacity to adapt and perform efficiently within a fast-paced, solution-driven environment.
• Dedicated to delivering outstanding client experiences.

Why is this an exciting opportunity?

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions.

We currently have 1200+ professionals working across Australia, New Zealand, Singapore, Hong Kong and USA who are using innovation to lead the way.

The Business Applications division of Atturra specialises in TechnologyOne, Infor, SAP and QAD applications, as well as providing expert consulting in HR and payroll systems, Safety Solutions, and Change Management and Adoption. The team focuses on Education, Federal Government, Local Government, and Manufacturing.

This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.

What Our People Say:
"We are working towards a very bright future."

"It's a company with vision and a promising future."

Why you'll love working here

Culture of possibility

At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices.

A strong set of company values

Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

Valuable employee benefits

• Employee benefits, recognition, and wellbeing platform
• Career growth via succession planning, internal promotions, and mentorship opportunities
• Ongoing investment in professional development through industry and technology certifications, and study assistance
• Mental health support through our Employee Assistance Program
• Support for family and caring responsibilities, including paid parental leave
• Employee referral program, with monetary incentives offered

Commitment to Diversity, Equity and Inclusion

At Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds — including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups

Supporting Australia's veterans

We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans' Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia's veteran community by enhancing recruitment, support, retention, and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us.

What Our People Say:
"Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard."

How to apply

All applications must be submitted online via our Careers page. Late applications or those sent by email will not be prioritised. Please ensure your application is complete and that you have

answered all required questions before submitting.

Talent Pool

This recruitment process may also be used to create a talent pool for similar ongoing or

temporary opportunities that may arise within the next 12 months.

Recruitment Agencies and Headhunters

Our Talent Acquisition team is managing this recruitment process and will reach out if additional support is required. Atturra only accepts referrals from agencies on our official supplier list via the Agency Portal. To participate, agencies must complete our procurement process, hold an approved fee agreement, and be formally invited by the Talent Acquisition team for a specific vacancy.

Submissions made outside of this process will not be considered. We also request that agencies do not contact Atturra employees outside the Talent Acquisition team regarding hiring matters. Agencies interested in joining our official supplier list may send an expression of interest to Please note, our supplier list is reviewed annually.

This document is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be a comprehensive list of all responsibilities, key accountabilities, and skills of persons so classified. Management reserves the right to add or change the job and relevant percentage of accountabilities as required, in its sole discretion