Professional Services Consultant

• Associate with the world's leading imaging organisation
• Opportunity to develop skills & work with the latest technologies
• Role location – Sydney or Brisbane
• Flexible work from home options available – 3 days in office

About us

Canon is the world's leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible. When you join Canon Australia, you'll find a rewarding culture that values you. You're empowered to focus on your career progression and turn your goals into reality. You'll be an integral part of the group's success.

About the Role

The Professional Services team undertakes the delivery of services sold to Canon's business customers.  This may include implementations of hardware and software solutions, Project management and other consultancy services. Provide pre-sales technical support to the Sales teams on Canon and 3rd party Hardware and Software solutions as required. This role reports to the Manager – Professional Services & offers high degree of flexibility in operating, it may be based from NSW or QLD.

Scope of Role

• Implementation of Canon solutions
• implementation of solutions for customers incorporating both Canon and 3rd party products, ensuring any proposed solution is technically correct and meets the customer requirements
• Workshops, scoping and solution formation around Canon and partner products
• Ensure customer facing Projects Productivity and Efficiency on average are 100%
• Identify, document and report to Sales Change Requests and New Opportunities
• Provision of technical support to the Sales team during the pre-sales process
• Keep track of billable hours and feed information through to line Manager via relevant system
• Develop, maintain and implement methodologies and standards within the Professional Services team
• Coach other Services team members and Sales team in areas of expertise
• Project management of large implementations

About You

To be successful in this role, you will have IT background & experience in managing projects. You would also possess a high level of understanding and application of most of the following: - Imaging, Document Management, Workflow and / or similar technologies, Production Printing and Colour Management. a high level of understanding and application of some or all of Imaging, Document Management, Workflow and / or similar technologies, Production Printing and Colour Management. You would have proven ability to meet targets and deadlines effectively across multiple simultaneous project. Key Skills & Experience include –

• Minimum 5 years work experience in Information Technology, IT systems integration and/or Consulting;
• Able to contribute in a number of technical & consulting areas to complex customer situations & solutions.
• In depth knowledge of and experience with Standard IT environments and the protocols used.
• In depth knowledge of printing / imaging solutions with experience in Pre-Sales preferred.
• Reasonably high level of business and organisational understanding, as applied in the consulting and development environment.

It is highly desirable for them to possess experience as below:

• Working with SQL Server (or other RDBMS) as well as design, implement, and optimize SQL queries, stored procedures, and database schemas to support application features and reporting needs.
• Developing and maintaining web applications using JavaScript for dynamic frontend functionality.
• Developing and maintaining service applications using C# (.NET).
• Developing and maintaining RESTful APIs to connect the application with internal systems and third-party services, ensuring secure and efficient data flow.
• Conducting code reviews and adhere to best practices in object-oriented programming and coding standards.
• Implementing business rules and workflows within document management system (DMS) and configuration tools provided by the system.

In return you will get the chance to work for a multinational company, with a real opportunity to take your skills to the next level. We look after you with training and development, progression and promotion, recognition, and reward and you'll have all the tools and support you need to grow, to bring your ideas to life and achieve your successes.

If this sounds like you, apply today

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

Some benefits include (but not limited to)

• Bonus Leave including:
  • Birthday leave, to celebrate, relax or do something special
  • Canon Day, an extra day of leave during the Christmas holidays
  • Kyosei Day, or volunteer leave to take a paid day off to do good in your community
• Flexible working arrangements, where possible
• Training and development opportunities to help you bring your goals to life
• Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
• Performance recognition, in the form of quarterly and annual awards programs for high-performers
• Canon products offered at discounted rates
• Education assistance to support the cost of any external training that gives you new skills for your job

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.