Support Technician

2 days ago

Mascot New South Wales, Australia First Focus Full time $80,000 per year

You've been grinding remote tickets for years.

You've mastered the queue.

You've soloed Exchange.

You've tanked Azure outages and DPS'd your way through AD forests.

Now it's time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun.

We're
First Focus—Australia's top MSP (Cloud Tango says so, 8 years running)
. With 300+ staff across 4 countries, we're growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.

This isn't just another support role. It's a chance to:

  • Work across desktop, servers, firewalls, cloud infra, and cool AI tools
  • Train like a beast—10 paid training days, certs = pay rise
  • Join a team of smart humans who actually care about tech (and each other)
  • Escape the script—solve real problems, not just reset passwords and reboot printer

What You'll Be Doing

  • Slaying tickets across Microsoft AD, Azure, M365, and Exchange
  • Troubleshooting desktops, servers, firewalls, and networks like a boss
  • Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)
  • Jumping into project deployments when things get spicy
  • Collaborating with senior engineers to keep environments clean, lean, and mean
  • Occasionally venturing out to client sites (fuel, tolls and parking's on us, not on you)

Requirements
What You'll Bring

  • Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardry
  • Solid grasp of Windows Server, Exchange, and cloud platforms
  • Comfort across the stack—from desktop to firewall, LAN/WAN included
  • Experience with ticketing systems and a knack for making users feel heard
  • Great comms, great attitude, and a genuine love for solving problems
  • Driver's license + car (for those rare but heroic onsite missions)

Benefits
What You'll Get

  • Up to $80k package, plus training and flexibility
  • Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
  • Hybrid working arrangements for real work-life balance
  • 10 paid training days a year, exam fees covered, and pay rises for certs
  • FastTrack mentoring program for career growth
  • MAD (Making A Difference) Council—equality, charity, and sustainability
  • Tesla company car option (yes, really—conditions apply)
  • Regular social events and a team culture built on trust, curiosity, and support

Neurodiverse? We've Got You.
We welcome applications from Neurodiverse candidates. If you're comfortable disclosing, we'll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.

Apply now. Or don't. But if you're still reading, you probably should.

  • Automotive Technician

    4 days ago

    Mascot, New South Wales, Australia EVDealer Group Full time $60,000 - $80,000 per year

    Light Vehicle Motor TechnicianBYD | Mascot, NSWStep into the future of automotive with BYDThis is your opportunity to work with one of the world's fastest-growing automotive brands. We're opening a brand-new, state-of-the-art service centre in Mascot and we're looking for skilled Light Vehicle Technicians to join our foundation team.What's in it for you:...

  • Senior Support Technician

    2 days ago

    Mascot, New South Wales, Australia First Focus IT PL Full time $80,000 - $120,000 per year

    Senior Support Technician – Trusted Tech, Client HeroYou've spent years mastering the craft—solving complex problems, mentoring juniors, and keeping environments humming.You know your way around infrastructure, but you also know how to talk to people.You're the calm in the storm, the one clients trust when things get weird.Now it's time to join a team...

  • Senior Security Installations Technician

    6 hours ago

    Mascot, New South Wales, Australia Intelligent Monitoring Group Limited Full time $80,000 - $120,000 per year

    Installation/Service Technician (Security)Mascot NSWSalary range depending on experience plus Super and Company Vehicle,company uniform and specialist tools of trade are all provided as part of your salary package.(Electrical trades Background) Ideal for an Electrician looking to upskillReady to shift gears from standard electrical work into a smarter,...

  • Electronics Technician

    2 days ago

    Mascot, New South Wales, Australia Private Advertiser Full time $60,000 - $80,000 per year

    About the RoleA growing technical solutions provider is seeking a hands-on Electronics Technician - Engineering Support to join their team. This role combines workshop, technical support, and light field service, giving you the chance to apply your electronics skills across a variety of tasks.Working closely with the Technical & Engineering team, you'll be...

  • Support Technician

    2 days ago

    Mascot, New South Wales, Australia First Focus IT PL Full time $60,000 - $80,000 per year

    You've been grinding remote tickets for years.You've mastered the queue.You've soloed Exchange.You've tanked Azure outages and DPS'd your way through AD forests.Now it's time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun. We're First Focus—Australia's top MSP (Cloud Tango says so, 8 years running). With...

  • Information Technology Support Technician

    1 week ago

    Cavan, New South Wales, Australia E-Solutions Full time $90,000 - $120,000 per year

    Hiring Now: IT Technician Support – L2 (Contract)Location:Cavan, South Australia (Work from Office)Experience:4–6 yearsWe are looking for anexperienced IT Technician Support – L2to join our team in Cavan, South Australia. This is a hands-on role supporting both end-users and a manufacturing environment. If you enjoy solving technical problems,...

  • Pharmacy Dispensary Technician

    2 days ago

    Drummoyne, New South Wales, Australia Priceline Pharmacy Birkenhead Point Full time $83,200 - $86,400 per year

    Pharmacy dispensary technician with dispensary experience in DrummoyneOur management team heavily invests in developing the best pharmacy support team, comprising pharmacy assistants, dispensary technicians, medication packers, checkers and administrative support staff. We are looking for leaders to expand this team via a new dispensary technician.We are...

  • Service Technician

    2 days ago

    Cobar, New South Wales, Australia Epiroc Full time $80,000 - $120,000 per year

    Super paid on all hoursIncome protection & paid parental leavePromotion Opportunities | Work with an international OEMKeep your skills relevant and join a company that provides training and support to become an outstanding Service Technician.At Epiroc, our vision is"Dare to think new". We develop and provide innovative and safe equipment such as drill rigs,...

  • Air Conditioning Technician

    4 days ago

    Taree, New South Wales, Australia MBR Electrical Pty Ltd Full time $60,000 - $100,000 per year

    Are you an experienced Air Conditioning Technician with a passion for delivering high-quality work?We are currently seeking a talented technician to join our team, someone who can handle diverse HVAC projects and contribute to our commitment to providing top-tier air conditioning services.Company Background:MBR Air Conditioning is a well-established and...

  • Senior Support Technician

    2 days ago

    Mascot, Australia First Focus Full time $80,000 - $100,000 per year

    Senior Support Technician – Trusted Tech, Client HeroYou've spent years mastering the craft—solving complex problems, mentoring juniors, and keeping environments humming.You know your way around infrastructure, but you also know how to talk to people.You're the calm in the storm, the one clients trust when things get weird.Now it's time to join a team...