Service Desk Level Two

2 days ago

Perth, Western Australia Emanate Technology Pty Ltd Full time $75,000 - $80,000 per year

Service Desk Level Two

Full-Time

Permanent

$75,000- $80,000 + Super

Perth,WA

A well-established national organisation is seeking a proactive and technically capable Technology Support Specialist to join its Perth-based team. This full-time role supports users across multiple sites and contributes to the smooth operation of IT systems nationwide.

Key Responsibilities:

• Provide responsive help desk support across Microsoft applications including Outlook, Word, Excel, and PowerPoint

• Manage user accounts within Windows environments, including email and telephony systems

• Maintain and support infrastructure hardware and software: switches, routers, servers, SANs, desktops, laptops, MFDs, phones, and mobile devices

• Troubleshoot network printing and scanning issues

• Resolve desktop hardware faults and escalate where necessary

• Maintain helpdesk ticketing systems and ensure accurate incident tracking

• Support remote access and mobile device management

• Set up and troubleshoot AV and video conferencing systems

• Monitor after-hours helpdesk queries on a rotating basis

About You:

• Minimum 2 years' experience in IT support, ideally within a professional services or enterprise environment

• Strong communication skills and a customer-focused approach

• Solid understanding of Windows desktop environments and Microsoft Office Suite

• Experience with helpdesk platforms and ticketing workflows

• Well-organised with excellent time management and problem-solving skills

• Ability to perform initial diagnosis and escalate complex issues appropriately

• Self-motivated with a willingness to learn and adapt

• Flexible with working hours and able to support occasional after-hours coverage

• Prior exposure to legal or corporate environments is advantageous but not essential

Benefits & Culture:

Enjoy a collaborative and inclusive work environment with access to:

• Flexible work arrangements

• Health and wellness initiatives

• Study support and professional development

• Regular social events and team activities

• Corporate discounts and daily perks

We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.

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