Sales & Studio Coordinator

About you:

You are a forward thinking, Go Getter, that strives to succeed in everything you do. You have a proactive approach to sales and a strong eye for attention to detail, ensuring administrative tasks are completed with accuracy.

You have a strong passion for health and fitness and are a born sales person, that genuinely holds a strong love for Pilates. Making your sales simple, as you believe in the exercise and the brand. You are a highly motivated and organised individual, a multi-tasker, a community connector and someone who wants their next role to grow with their success.

The outcome, you will become known as the face of the studio and brand, taking responsibility for the success and being rewarded with bonuses for exceeding KPIs.

About the role:

Your main goals will be to actively attract, convert and retain members through proactive sales efforts across both Victorian and Queensland operations of the Soul Athletic Group.

Whilst also being the backbone of our daily operations within our Gold Coast location creating an inclusive team environment, leading the way with 6+ Pilates instructors, building team collaboration & creating a community like no other.

This role will be diverse with one day never replicating the next, summarised in the below tasks, however always evolving with your successes:

Member Engagement & Sales:

• Actively pursue sales leads through phone calls, emails, and in-person interactions.
• Identify opportunities to upsell and cross-sell additional services
• Respond promptly and professionally to all member inquiries & requests (via various methods of contact).
• Build and nurture strong relationships with members, ensuring they always have a positive experience.

Studio Management

• Ensure the studio is always clean and presentable for clients to ensure our space
• Actively manage studio inventory for merchandise and supplies
• Onboard new instructors as per processes to ensure all staff adhere to Soul Athletic policies.
• Manage milestone gifts for clients, ensuring gifts are received on a timely basis at all times.
• Organise and confirm all studio covers as and when occur, either with advance notification or last-minute illness. Ensuring clients at not impacted by the change.

Internal Processes & Administration:

• Manage and update member databases, ensuring data accuracy and confidentiality.
• Ensure full adherence to all Soul Athletic policies, procedures, and health & safety regulations.
• Assisting the administration team to actively document and update processes and procedures timely.

Marketing:

• Responsible for creating and capturing Gold Coast content for social media and print advertising.
• Communicating with the Marketing Team and providing content in a timely basis.

Reporting:

• Consistently meet or exceed monthly sales targets and key performance indicators (KPIs).
• Prepare weekly and monthly membership & sales statistics. Presenting trends and feedback to management via weekly meeting and monthly reviews.

Qualifications

· Pilates instructors – highly regarded, however not compulsory.

· Previous experience within the sales/customer service is a compulsory.

· Experience in health and fitness, will be highly regarded.

· Sound knowledge of basic software, required.

What's it like to work for Soul Athletic

All team members are appreciated and empowered from the top down to create their own flair and grow within themselves whilst doing the best they can for Soul Athletic.

As a rapidly growing business with even bigger aspirations, this is the perfect time to be part of the team, as we continue to drive forward and expand our Soul Athletic love.

You will enjoy free classes within all Soul Athletic studios to attend before or after work times to enable you to embed yourself within the community and class styles. Working directly alongside the CEO, mentoring you to grow and expand your skillset daily.