Senior Customer Attendant

You're proud to be the face of our organisation and deliver a great experience to our passengers.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Deliver exceptional services and provide streamline experiences when assisting passengers with inquiries, preparing travel bookings, and helping with luggage to connecting regional services.

Be responsible for a broad range of day-to-day station operations and manage the station presentation, cleaning and general maintenance.

Ensure that safety standards are met and adhered to and proactively manage any potential safety risks that may arise and impact staff and passengers.

We currently have two available positions for Senior Customer Attendant roles at Goulburn: one permanent part-time and one full-time.

SCA (part-time): will see you working a 42 hours per fortnight from 6:00 pm to 12:00 am on a 7-day rotating shift roster. shifts. This roster is working 7 days on and then 7 days off.

Extended hours may be requested at short notice and may be required to work at other locations.

The full-time rate of pay for this position is $1,433.25 per week, including the Industry Allowance. As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. In addition, you will also receive shift allowances, superannuation, and annual leave loading benefits with up to 5 weeks annual leave.

A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Goulburn station over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

For more information on this position and business unit, view the role description and the information pack

Also watch A Day a Life of a Customer Attendant video.

About you

You are experienced within customer service and can bring your relevant experience from a similar background and work in a fast-paced environment under pressure on the frontline being the first point of contact when our passengers arrive at your station.

You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions and can manage difficult conversations with a diverse range of people from all walks of life.

You are confident to be able to problem solve and make prompt decisions whilst working alongside a variety of stakeholders in a safety focused operational environment.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions.

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us. Apply now

Applications close: 11:59 pm Sunday, 31st August 2025

For more information about this role, please contact DYANNA..NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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