Claims Officer

15 hours ago

Brisbane, Queensland, Australia Enterprise Full time $60,000 - $90,000 per year

As Claims Officer you will be responsible for the administration of insurance claims for the company, as well as providing excellent service to both customers and suppliers. You will also engage with customers to follow up outstanding payments, all while maintaining the good reputation of the business by meeting our customer's needs.

Your key responsibilities include:

  • Process claims for damages to rental car fleet, collate records, process invoices and organise job cards (e.g. for repairs)
  • Liaise with customers to advise of claim, provide updates throughout each stage of the claim process
  • Negotiate, make settlement offers and pursue outstanding monies with both third-parties and customers
  • Provide outstanding customer service to all internal and external customers
  • Manage all communications of Claims Department including; phone calls, emails, postal and fax correspondence.
  • Ensure accurate documentation administration
  • Meet specified time-frames and quality standards
  • Liaise with Accounts department to ensure claims payments are processed
  • Settle claims within company guidelines and delegated authority

About You

Our ideal candidate will be flexible, enthusiastic with a positive and professional attitude and will be able to demonstrate, or quickly develop following skills and attributes:

  • Experience in customer service and administration
  • Exemplifies outstanding customer service
  • Adaptive verbal and written communication
  • Ability to listen attentively, solve problems creatively and use tact and diplomacy with a variety of people
  • Ability to learn and operate our claims processes and systems
  • Strong attention to detail
  • Organisation skills and ability to prioritise in a fast-paced environment
  • Flexible with willingness to learn and adapt
  • Ability to follow processes, procedures and maintain documentation and records to high standards
  • Basic understanding of Claims would be a bonus

Employee Benefits

  • Hourly Pay plus shift loadings and performance bonuses
  • Earned wage access - on-demand access to wages before payday
  • Ongoing training and development - utilise our global network's wealth of knowledge
  • Incentive scheme for sales achievements & excellent customer service results
  • Employee and "family & friends" discounts on car rentals globally
  • Access to hundreds of discounts and offers on health insurance, gym memberships, home loans, movie tickets and much more
  • Various avenues of assistance are available to help you achieve your career goals via external training programs and professional development courses

Don't hesitate – apply now to become a vital part of our passionate and dedicated team

Job Types: Part-time, Permanent

Pay: From $29.19 per hour

Expected hours: 30 per week

Benefits:

  • Employee discount
  • Referral program
  • Work from home

Experience:

  • Claims Administration: 1 year (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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