Service Desk Engineer

15 hours ago

Canberra, ACT, Australia ASI Solutions Full time $60,000 - $90,000 per year

About ASI Solutions

ASI Solutions is a leading provider of technology solutions across Australia and New Zealand. Since 1985, we've delivered meaningful IT solutions that empower businesses across the public and private sectors. We specialise in all areas of IT, from hardware and software procurement to complete managed services.

By helping customers maximise their technology investments, streamline operations, and build future-ready capabilities, our consultative approach, long-standing relationships, and industry-leading team continue to drive our success.

As a Service Desk Engineer, you will act as the first point of contact for users, SDA's provide clear communication and basic troubleshooting across commonly used applications and systems. Your role is pivotal in fostering a collaborative, high-performing environment focused on delivering exceptional service.

Collaboration across Services, Sales, Presales, and Service Delivery teams is integral to the role, requiring strong communication skills and a solid understanding of systems and networks. Success in this position demands attention to detail, effective multitasking, and strong prioritisation abilities.

Key Responsibilities:

  • Act as the first point of contact for user support requests.
  • Log, triage, and resolve basic technical issues.
  • Escalate complex problems to senior engineers with clear documentation of steps taken.
  • Monitor ticket queues and alerts, raising items as needed.
  • Track progress on ticket resolution, SLA adherence, and system performance metrics.
  • Implement best practices in ticket management.

A bit about you:

  • 2-3 years' experience in an IT helpdesk, service desk, or IT support role.
  • Experience in a customer facing role, providing high quality outputs.
  • Excellent written and verbal communication, customer service mindset, and eagerness to learn.
  • Proficient in Microsoft 365, Windows desktop support and common endpoint troubleshooting.
  • Skilled in device provisioning, password resets, or access issues in Microsoft 365 or Intune
  • Strong time management skills, with the ability to handle competing priorities and escalate when necessary.

Requirements:

  • Applicants are required to be Australian citizens.
  • Eligible to obtain Baseline security clearance

Why ASI Solutions?

Join us and be part of a family-centric culture that values innovation, collaboration, and connection. We offer a modern work environment equipped with all you need to thrive. Celebrate your birthday with a day off, enjoy monthly staff lunches, and benefit from discounts on tech products. At ASI Solutions, we're not just a team; we're a community dedicated to making a difference.

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Elysium Digital Full time $60,000 - $90,000 per year

    We are seeking an experienced Service Desk Analyst to play a critical role in delivering high-quality, customer-focused IT support services across a national footprint. This position is responsible for providing first and second-level technical assistance, ensuring timely resolution of incidents and service requests, and contributing to the continuous...

  • Service Desk Technician

    2 days ago

    Canberra, ACT, Australia MTP Services Full time $60,000 - $90,000 per year

    We're seeking multiple Level 1 Service Desk Technicians to join a large-scale ICT environment supporting mission-critical operations. You'll be part of a high-performing service desk team that takes pride in delivering exceptional customer service and technical expertise to a diverse user base.What you'll do Troubleshoot and resolve IT-related issues over...

  • Service Desk Agent

    7 days ago

    Canberra, ACT, Australia Aurec Full time $60,000 - $80,000 per year

    We are seeking a motivated and customer-focused Level 1 Service Desk Officer to join a dynamic ICT team within the Federal Government. This role is the first point of contact for ICT support and plays a key part in ensuring seamless technology experiences for users.Australian citizens with a Baseline clearance are desirable for this role.About the RoleYou...

  • Service Desk Team Lead

    14 hours ago

    Canberra, ACT, Australia Unisys Full time $80,000 - $120,000 per year

    What success looks like in this role:Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can build your career in Information Technology.Understands and is accountable for...

  • Service Desk Consultant

    1 week ago

    Canberra, ACT, Australia Deloitte Full time $60,000 - $90,000 per year

    Date: 5 Sept 2025Location:Canberra, ACT, AUDepartment: Technology & TransformationDescription:Job Requisition ID: 39033We support flexibility and choice including flexible work arrangements and part-time options.Recognition culture to celebrate milestones and discounts at hundreds of retailersCareer breaks for up to 12 months – for study, travel,...

  • Technical Service Desk

    1 week ago

    Canberra, ACT, Australia Unisys Full time $60,000 - $90,000 per year

    What success looks like in this role: Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities...

  • Service Desk Technician

    2 weeks ago

    Canberra, ACT, Australia Green Light PS Pty Ltd Full time $60,000 - $90,000 per year

    Contract EngagementCanberra/Melbourne LocationMultiple PositionsGreen Light worldwide have a requirement with our client partner for proactive, enthusiastic, and technically savvy Service Desk Technician supporting Federal Government. Responsibilities: Provide 1st Level IT Support.Respond to and resolve customer requests, in relation to software, hardware...

  • Service Desk Analyst

    1 week ago

    Canberra, ACT, Australia Leidos Full time

    Life Days are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to 12 days of leave per year.Leidos Life Hub provides access to discount offers or cashback rewards with over 400 Australian and International retailers.Due...

  • Junior Service Desk Analyst

    7 days ago

    Canberra, ACT, Australia A23 Pty Ltd Full time $45,000 - $60,000 per year

    About a23a23 is an Australian owned Systems Integrator headquartered in Canberra. We provide specialist ICT services across diverse technologies and are recognised as a valued strategic partner for Government and private sector organisations. a23 has grown to become a prominent strategic partner, focused on servicing the needs of small to medium-sized...

  • Level 2 Service Desk Technician

    1 week ago

    Canberra, ACT, Australia All IT Solutions Full time $104,000 - $130,878 per year

    Ready to take your IT career to the next level?Join All IT Solutions, a leading Managed IT & Security Services Provider (MSSP) in Canberra, and work on cutting-edge projects that make a real impact.About the RoleWe're looking for a Level 2 Service Desk Technician to join our collaborative team. This is a senior role where you'll handle everything from...