Technical Service Desk

1 week ago

Canberra, ACT, Australia Unisys Full time $60,000 - $90,000 per year

What success looks like in this role:

Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology.

What success looks like in this role:

  • Provide 1st Level IT Support.
  • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
  • Accurately document calls and incidents.
  • Manage time and workload to meet predetermined service levels.
  • Maintain data accuracy in our contact management system.
  • Assign incidents and requests to the correct support group.
  • Act as a single point of contact on incidents and problems logged.
  • Perform appropriate diagnostics to initiate problem management workflow process.
  • Provide clients with a reference number for their incident/request.
  • Understand various media sources that interface with the Service Desk.
  • Support multiple clients through customer service professionalism and insight.
  • Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc).

You will be successful in this role if you have:

  • Must be an Australian Citizen.
  • NV1 Security Clearance required.
  • Applicants with customer service experience preferred.
  • Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: Prompt 4).  US job seekers can find more information about Unisys'  EEO commitment here.

  • Service Desk Technician

    2 days ago

    Canberra, ACT, Australia MTP Services Full time $60,000 - $90,000 per year

    We're seeking multiple Level 1 Service Desk Technicians to join a large-scale ICT environment supporting mission-critical operations. You'll be part of a high-performing service desk team that takes pride in delivering exceptional customer service and technical expertise to a diverse user base.What you'll do Troubleshoot and resolve IT-related issues over...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Elysium Digital Full time $60,000 - $90,000 per year

    We are seeking an experienced Service Desk Analyst to play a critical role in delivering high-quality, customer-focused IT support services across a national footprint. This position is responsible for providing first and second-level technical assistance, ensuring timely resolution of incidents and service requests, and contributing to the continuous...

  • Service Desk Agent

    7 days ago

    Canberra, ACT, Australia Aurec Full time $60,000 - $80,000 per year

    We are seeking a motivated and customer-focused Level 1 Service Desk Officer to join a dynamic ICT team within the Federal Government. This role is the first point of contact for ICT support and plays a key part in ensuring seamless technology experiences for users.Australian citizens with a Baseline clearance are desirable for this role.About the RoleYou...

  • Service Desk Engineer

    15 hours ago

    Canberra, ACT, Australia ASI Solutions Full time $60,000 - $90,000 per year

    About ASI SolutionsASI Solutions is a leading provider of technology solutions across Australia and New Zealand. Since 1985, we've delivered meaningful IT solutions that empower businesses across the public and private sectors. We specialise in all areas of IT, from hardware and software procurement to complete managed services.By helping customers maximise...

  • Service Desk Consultant

    1 week ago

    Canberra, ACT, Australia Deloitte Full time $60,000 - $90,000 per year

    Date: 5 Sept 2025Location:Canberra, ACT, AUDepartment: Technology & TransformationDescription:Job Requisition ID: 39033We support flexibility and choice including flexible work arrangements and part-time options.Recognition culture to celebrate milestones and discounts at hundreds of retailersCareer breaks for up to 12 months – for study, travel,...

  • Junior Service Desk Analyst

    7 days ago

    Canberra, ACT, Australia A23 Pty Ltd Full time $45,000 - $60,000 per year

    About a23a23 is an Australian owned Systems Integrator headquartered in Canberra. We provide specialist ICT services across diverse technologies and are recognised as a valued strategic partner for Government and private sector organisations. a23 has grown to become a prominent strategic partner, focused on servicing the needs of small to medium-sized...

  • Service Desk Technician

    2 weeks ago

    Canberra, ACT, Australia Green Light PS Pty Ltd Full time $60,000 - $90,000 per year

    Contract EngagementCanberra/Melbourne LocationMultiple PositionsGreen Light worldwide have a requirement with our client partner for proactive, enthusiastic, and technically savvy Service Desk Technician supporting Federal Government. Responsibilities: Provide 1st Level IT Support.Respond to and resolve customer requests, in relation to software, hardware...

  • Service Desk Team Lead

    13 hours ago

    Canberra, ACT, Australia Unisys Full time $80,000 - $120,000 per year

    What success looks like in this role:Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can build your career in Information Technology.Understands and is accountable for...

  • Support Desk Level One

    2 weeks ago

    Canberra, ACT, Australia Emanate Technology Pty Ltd Full time $60,000 - $80,000 per year

    Associate Service Desk AnalystLocation: Canberra (Hybrid)Contract: 12 months + potential extension We're looking for a motivated Associate Service Desk Analyst to join a busy, high-performing ICT support team. This is a hands-on role where you'll be the first point of contact for technical support across the department, ensuring staff have reliable, secure...

  • Level 2 Service Desk Technician

    1 week ago

    Canberra, ACT, Australia All IT Solutions Full time $104,000 - $130,878 per year

    Ready to take your IT career to the next level?Join All IT Solutions, a leading Managed IT & Security Services Provider (MSSP) in Canberra, and work on cutting-edge projects that make a real impact.About the RoleWe're looking for a Level 2 Service Desk Technician to join our collaborative team. This is a senior role where you'll handle everything from...