ICT Help Desk Technician

Location:

Bundaberg

Employment Type:

FP - Full-Time Permanent

Department:

Information Services

The Position

We are seeking an experienced ICT Help Desk Technician to join our Information Services team. The successful candidate must have the ability to assist with help desk support, understand basic hardware and software trouble shooting and have previous experience with data control assets & maintenance of backup schedules.

Day to day duties include (but not limited to):

• Provide prompt, efficient and effective helpdesk assistance to a variety of users
• Utilising computer software to complete IS functions
• Complete daily data control processing of asset provisioning lifecycle
• Perform daily operations of checking backups and escalating issues
• Assist IS Trainee/s to understand the environment and train them on processes required
• Where required provide afterhours support and participate in on-call roster
• Deal with confidential information appropriately
• Work collaboratively with stakeholders while adhering to privacy and confidentiality policies
• Build and maintain strong relationships with internal and external stakeholders
• Identification of application owners and data custodians, and identification of their roles and responsibilities

The Person

Strong emphasis will be placed on the applicant's ability to demonstrate the organisations values of Courage, Diligence, Compassion, Wisdom and Friendliness, as well as their ability to commit to and apply these values in the workplace.

To be considered for this opportunity, please submit a cover letter and detailed resume outlining how you meet the organisations values and the following key selection criteria:

• Demonstrated previous experience in an IT Service Desk or Desktop Support role

• Extensive experience in the provision of first and second level ICT Support with a Customer Service focus

• Extensive experience in supporting the Microsoft Technology Stack including Windows 10/11, MS Office / 365, SCCM, SCOM, InTune

• Experience in VMWare, Veeam, and HPE StoreOnce environment.

• Intermediate networking knowledge. (HP, Aruba desirable)

• Experience in the provision of support via multiple engagement methods and via differing methods of delivery including Remote Support technologies and site visits

• Experience in the deployment of ICT Assets ranging from Desktops, Laptops, Tablets and Multi- Function Devices

• Experience in basic Database Management (desirable)

• Experience in the procurement of ICT equipment including the selection of Standard ICT Devices (desirable)

How to Apply

Please submit the following:

• A cover letter that addresses the 'Key Selection Criteria' (maximum 2 pages)

• A detailed resume (including 2 professional referees)

Applications that do not meet the above requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or on the 17 October 2025, whichever is sooner.

The Benefits

As a part of The Friendlies team, you can access an extensive array of benefits such as:

• Attractive salary packaging options: Up to $15900 annually towards household expenses and an additional $2650 annually towards meals and entertainment expenses
• Monthly staff BBQ, Employee of the Month Awards and an Annual awards evening to recognise our outstanding employees and their contributions
• Morning and afternoon tea provided daily
• Relocation assistance may be available through Smartsalary
• Active social club providing opportunities to build connections and establish yourself in the community

Vaccine Preventable Diseases (VPD) Requirements

It is a mandatory condition of employment that some roles within our hospital require you to be vaccinated, and remain vaccinated during your employment, against some or all of the following vaccine preventable diseases; Measles, Mumps, Rubella, Varicella (Chicken Pox), Pertussis (Whooping cough), and Hepatitis. Mandatory vaccination requirements for this role will be discussed further with applicants throughout the application process.

Position Summary

• Employment Type: Full time
• Position classification: ICT Help Desk Technician
• Remuneration: $55 000 to $70 000 per annum
• Remuneration: $1 058 to $1 346 per week
• Hours per week: 38 hours per week