Aboriginal Principal Advisor Aboriginal Service Design

**Aboriginal Principal Advisor Aboriginal Service Design**

**SNSW Grade**:11/12 - base salary range from $157,569 - $189,561 plus 11.5% superannuation and leave loading
**Employment Type**:Ongoing, Full time
**Location**: Haymarket or Parramatta. In-office presence is required three days a week, with some hybrid working arrangements.

**This role sits within the Partnership, Projects and Insights Division in Service NSW team.**

We have an exciting opportunity for an Aboriginal Principal Advisor Aboriginal Service Design.

**About the team**
The Aboriginal Service Design team provide expert advice across Service NSW to ensure new programs are designed in an inclusive and culturally sensitive way for Aboriginal customer cohorts.**

**In this role, you will**:

- Provide portfolio-wide advisory function for new initiatives with the aim of ensuring initiatives identify relevant Aboriginal stakeholder groups and address improvement of outcomes and services for Aboriginal customer cohorts
- Advise on scoping of approach to Aboriginal customer cohort as part of customer care strategy pipeline development
- Provide expert and culturally appropriate advice on stakeholder engagement with Aboriginal communities for business initiatives
- Advise on work associated with Aboriginal Employment Strategy to ensure the Strategy is culturally appropriate.
- Provide advice on ongoing Aboriginal customer engagement work under the divisions Cultural Program to ensure the implementation approach is culturally sensitive.
- Lead the divisions engagement with the Department of Customer Service’s work relating to Aboriginal customer and employee outcomes under the Aboriginal Customer Engagement Strategy.
- Develop strategic and targeted approaches to engagement, collaboration, and innovation to create improved value for the division and Aboriginal communities aligned with organisational and government objectives.
- Lead the knowledge sharing of Aboriginal and cultural information to support divisional staff in their efforts to effectively consult and educate, industry participants and Aboriginal communities

**About you**
**To be successful in this role, you will**:

- Identify as a person of Aboriginal descent, including submission of supporting document for family’s Aboriginal descent and acceptance by their local Aboriginal community as a person of Aboriginal descent
- Have Understanding and experience of service design principles for Aboriginal customer cohorts
- Experience working with Aboriginal communities

**What we need from you**:
An up-to-date CV and a brief cover letter of no more than 2 pages which clearly details your skills and experience as relevant to this role along with evidence of Aboriginality.

Aboriginal as defined by the Aboriginal Lands Rights Act 1983 (NSW) is a person who:

- Identifies as a person of Australian Aboriginal descent
- Presents documentation identifying their family’s Aboriginal descent
- Is accepted by their local Aboriginal community as a person of Aboriginal descent.

**This role is for the employment of an Aboriginal person in line with the Department’s Aboriginal Employment Strategy.**

Salary Grade 11/12, with the base salary for this role starting at $157569 base plus superannuation

Click Here to access the Role Description.

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

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