Team Leader Support Services

Company description:

The City of Canterbury Bankstown is one of the largest Council's in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.

Job description:

The role

The Team Leader plays a key role in overseeing and coordinating administrative functions to support the Community & Cultural Services Unit. This position leads a team of Support Service Officers and Project Officers, fostering collaboration across the Unit to ensure smooth day-to-day operations. The Team Leader is responsible for managing Unit-wide communications, including correspondence, supporting data driven decision making, and internal updates, ensuring efficient and effective support is delivered across all areas of the Unit.

Duties will include but not be limited to:

• Lead and direct a team of Administration Support Officers and Projects Officers who support the Community & Cultural Services Unit across multiple locations
• Develop and maintain effective administrative and project support through administration assistance to facilitate the achievement of work output targets for
  
  the Community & Cultural Services Unit
• Coordinate the ongoing output of the Administration Support Officers and Project Officers, as well as managing performance and ensuring ongoing motivation
  
  and continuous improvement
• Provide support to the Manager Community & Cultural Services and Executive Assistant to the Director Community Services as required
• Monitor team expenditure to ensure budget is on target
• Developing the required relationships across the Council and influencing stakeholders to successfully deliver agreed outcomes
• Display continuous business improvement skills by identifying any opportunities for operational efficiencies.

*For a full list of duties, click here to review the position description.

You will have

• Diploma in Business Management or equivalent
• Working with Children Check
• Class C Drivers Licence
• Experience in leading and motivating a team, including coaching, developing and guiding staff
• Excellent customer service skills and the ability to deal with complex issues and communicate with tact and diplomacy
• Demonstrated professional interpersonal, verbal and written communication, including listening and comprehension skills
• High level of computer literacy across a range of devices and programs including experience in an automated public library access technology
• Demonstrated experience in working with a diverse multicultural client base.
• Ability to maintain strict confidentiality at all times

The salary range for this opportunity starts at $82,701 (Grade F, Step1) + 12% super. Salary may be negotiable dependent on skills and experience.

What's on offer

• An attractive remuneration package.
• Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your
  
  personal and professional life.
• Permanent full-time position with Local Government conditions such as long service leave after 5 years, annual salary increases and generous parental leave options.
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Garry Starr (Manager Community & Cultural Services) at

You will need to submit your application via the 'Apply Now' button and create a login using your email address and upload a:

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Sunday 16 November 2025

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.