Workday Support Officer

We are looking for a proactive and detail-oriented Workday Support Officer to join our HR Systems team. In this role, you'll play a key part in supporting day-to-day operations and continuous improvement of the Workday platform across the business. This is a great opportunity for someone with a strong interest in HR technology and a passion for delivering system excellence.

What You'll Do:

• Triage and resolve Workday Help cases, providing timely and effective support to internal stakeholders.

• Assist in the creation and maintenance of Workday reports, based on requests from teams.

• Participate in testing for Workday releases, ensuring updates are validated and deployed smoothly.

• Support ad hoc Workday projects, such as bulk terminations, acquisitions, and large-scale data updates.

• Perform EIB uploads as required.

• Assist with configuration and implementation of changes related to Organisational Structure, Cost Centres, and Collective Agreements.

• Liaise with the People Services team to respond to system-related support requests.

• Demonstrate working knowledge of Workday Absence, Recruitment, Compensation, and Learning Modules—configuration experience preferred.

• Provide Workday training to People Services and relevant teams.

• Manage user security profiles, including approval and implementation of ad hoc changes for user- and role-based security.

• Develop and maintain Standard Operating Procedures (SOPs) and documentation for Workday administration.

What You'll Bring:

• Experience in a Workday support or HR systems role, ideally within a complex organisation.

• Strong problem-solving skills with a keen eye for detail.

• Excellent communication and stakeholder management skills.

• Ability to manage multiple tasks and prioritise effectively in a dynamic environment.

• A team player who is also comfortable working independently.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.