OOHC Therapeutic Support Contact Worker

Our Vibe

We're Creating Links—a not-for-profit with serious heart and over 50 years of community love. Based in South-West Sydney and reaching across Greater Sydney, we're all about culture, connection, and care.

From Disability Services to Foster Care, Child & Family Support, and Financial Wellbeing, we've grown into a powerhouse of people-first services. Our secret sauce? A holistic, person-centred approach mixed with passion, purpose, and a whole lot of heart.

We don't just support communities—we help them thrive.

What Makes Us Awesome

• We're all about impact. You'll be part of a crew that's making real change—helping build stronger, more connected communities every day.
• Culture that vibes. We celebrate diversity, inclusion, and authenticity. Be you, and be celebrated for it.
• Boost your take-home pay. With salary packaging perks, you can stretch your dollars further—up to $15,900 for everyday stuff and $2,650 for meals and entertainment. More money in your pocket? Yes please.
• Support when you need it. Our Employee Assistance Program has your back—because your wellbeing matters.
• Grow your skills, your way. From internal workshops to external training, we're all about levelling you up professionally.

Join the Creating Links Crew – Make Real Impact with Real People

Hey you Yes, you – the one with a big heart, sharp instincts, and a passion for making a difference. We're on the lookout for Therapeutic Support Contact Legends to help kids and young people in Out of Home Care (OOHC) stay connected with their families in safe, supportive, and meaningful ways.

Roles Available – We're All About Culture & Connection

• Aboriginal & Torres Strait Islander Support Superstars
  
  This is an Identified Role – open only to mob from Aboriginal and/or Torres Strait Islander backgrounds. You'll be helping First Nations kids and families stay strong, connected, and culturally safe.
• Dinka-Speaking Support Champs
  
  Got Dinka language skills? We need you Many of our families speak Dinka, and your voice could be the bridge that makes all the difference.
• Mandarin-Speaking Support Heroes
  
  Fluent in Mandarin? Come through Help us support Mandarin-speaking families with culturally respectful care and communication.

Join the Creating Links Crew – Make Real Impact with Real People

Hey you Yes, you – the one with a big heart, sharp instincts, and a passion for making a difference. We're on the lookout for Therapeutic Support Contact Legends to help kids and young people in Out of Home Care (OOHC) stay connected with their families in safe, supportive, and meaningful ways.

What You'll Be Doing

• Drive kids to school, appointments, and family visits
• Supervise family time with empathy and professionalism
• Offer emotional support before, during, and after visits
• Model positive parenting and respectful interactions
• Write up observations like a pro – clear, objective, and timely
• Spot and report any safety concerns (yep, you'll be trained for this)
• Work closely with carers, caseworkers, and the OOHC team

Why You'll Love Being Part of the Creating Links Fam

• Purpose with Power – Join a team that's all about integrity, inclusion, and making a real impact.
• Change Lives Daily – Help kids and families thrive – your work actually matters.
• Perks That Pay Off – Enjoy generous salary packaging to boost your take-home pay.
• Staff Discounts FTW – Get access to exclusive shopping deals just for being awesome.
• Novated Leasing – Drive smarter with flexible car leasing options.
• Health Cover Hacks – We'll help you compare private health plans to find the best fit.
• Grow With Us – Ongoing training and pro development to keep your skills sharp.
• Wellbeing First – Our Employee Assistance Program has your back.
• Team Vibes – Work in a supportive, collaborative culture where everyone's got each other's back.

What You Bring to the Table

Must-Haves:

• Cert III in a welfare-related field (or solid experience)
• Fluent in Dinka or Mandarin (for relevant roles)
• OOHC or child protection experience
• Trauma-informed care skills
• Strong communication + report writing game
• Tech-savvy with Microsoft 365 & record systems
• WWCC, Police Check, First Aid, Driver's Licence + insured car
• Flexibility for early mornings, evenings & weekends
• Physically able to support kids (lifting may be needed)

Nice-to-Haves:

• Child protection training (e.g. Mandatory Reporter, SMART)
• Mental Health First Aid or therapeutic training
• Experience working with Aboriginal and Torres Strait Islander families
• Knowledge of restorative practices and child development