Quality Manager

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at

You will lead the quality and process excellence agenda across Australia and New Zealand, ensuring our customers experience consistently high standards, drive the integration of our Quality Management System (QMS), and embed a culture of continuous improvement.

This role is critical to enhancing customer trust, reducing cost-of-poor-quality, and ensuring operational resilience across our warehousing, production, and distribution network.

Key Responsibilities

Leadership & Strategy

• Lead, develop, and inspire the ANZ Quality Team, setting clear objectives and building future capability.

• Shape and execute strategies to elevate quality assurance, resolve claims effectively, and streamline business processes.

Systems & Standards

• Champion ISO 9001 QMS and FSC standards, ensuring full compliance and retention of external certifications.

• Establish robust review processes, stakeholder engagement forums, and quality scorecards to track performance trends.

Customer & Supplier Excellence

• Own the customer claims and supplier quality resolution process, ensuring timely, transparent, and effective outcomes.

• Partner with key customers and suppliers to strengthen relationships, address issues, and co-develop improvement strategies.

Operational Support

• Provide expert guidance on quality for warehousing, production, and product issues across the DC network.

• Develop and maintain Standard Operating Procedures (SOPs), training programs, and audit frameworks to embed best practice.

• Lead initiatives to minimise scrap, rework, and defective inventory.

Continuous Improvement

• Actively contribute to continuous improvement and Enterprise Lean Sigma (ELS) projects.

• Drive root-cause analysis and implement corrective and preventive actions to build systemic improvements.

• Education: Bachelor's degree in Engineering, Science, or related Business discipline (preferred).

• Experience: Minimum 5 years in quality management, ideally within manufacturing and/or regional supply chains.

• Technical Expertise: Strong knowledge of ISO 9001 QMS, FSC systems, CTQ performance parameters, and auditing.

• Business Acumen: Experience with claims and inventory systems, and proven ability to optimise cross-functional processes.

• Collaboration: Influential stakeholder manager with the ability to engage across boundaries and build trusted partnerships.

• Attributes: Proactive, resourceful, and accountable, with strong analytical and problem-solving skills.

• Communication: Excellent written and verbal skills, with the ability to translate technical data into actionable insights.

• Technology: Competent with spreadsheets, databases, and technical product information systems.

MORE FEATURES OF WORKING AT AVERY DENNISON

Join our growing business Australian business, and benefit from our global leadership and scale to deliver exciting solutions in retail, logistics and food. Work cross-functionally to develop your skills and grow your career in this sustainable and innovative business.

• Employee Assistance Program for all staff and their families
• Onsite Gym & Wellness Room (Melbourne) 
• Free EV Charging for employees (Melbourne) 
• Great place To work certified which includes Birthday day off, Volunteering leave and a wide range of wellness opportunities.
• Training and Development Opportunities
• Salary Packaging Options 
• Competitive Salary and Annual Bonus
• Joining a Global Industry Leader there is a wide range of transfer and promotion opportunities both locally and abroad 

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER

All your information will be kept confidential according to EEO guidelines. At Avery Dennison, people are at the heart of what we do. We promote and encourage a diverse and inclusive workplace where everyone can be their best.