Quality Manager

1 week ago

Australia Nokia Global Full time $120,000 - $180,000 per year
Description

As a Quality Manager at Nokia, you will play a pivotal role in shaping and implementing quality strategies that align with our business goals and drive customer satisfaction. This role will champion and safeguard end-to-end quality across the entire Change Management process. This role will also help establishing a culture of quality ownership across functions, ensure that organizations and teams drive measurable improvements in Change Delivery, and align all stakeholders around a unified quality vision that build trust, accelerates adoption, and strengthens Nokia's Managed Services business.

Responsibilities
  • Define and lead quality strategy, from vision, mission, strategical pillars, tactical activities with relevant KPIs & Metrics for a measurable impact.
  • Quality representation in forums & governance
  • Lead/conduct E2E quality deep dives and improvement initiatives spanning across organizations, vendors, and teams . 
  • ISO 9001 and TL9000 Compliance: Ensure compliance with ISO 9001, TL9000 standards, coordinate certification processes, and keep abreast of changes in industry requirements. 
  • Customer-Centric Quality: Owns and drives improvements for NPS – Voice of the customer, as well as, representing Managed Services in cross BG/cross domain/multi-vendor forums. 
  • Data-Driven Quality: Leverage analytics, proactive monitoring, and customer feedback loops to continuously enhance e2e performance through challenging all teams with very focused dashboards and KPIs
  • Cross-Functional Leadership: Align various services and product delivery teams around a common quality framework, KPIs, and improvement programs by driving an e2e Continuous Improvement Forum addressing cross-functional systemic repeatable issues
  • Quality Evolution: Sustain QMS (Quality Management System), modernize and evolve it to meet the growing needs.
Qualifications

You have:

  • University Degree or equivalent education in Computer Science, Software Engineering, Telecommunications , or other corresponding area  ( or management)
  • 7-10 years of experience  in quality management; project/program management, and management systems ISO9001; 14001; 27001 ; TL9000;
  • Master Black Belt is a must. Familiar with lean six sigma tools like FMEA (Failure Modes and Effects Analysis)
  • Understands centralized and localized models and principles of Service and care delivery in Nokia
  • Proficient and Experienced in structured problem solving; improvement definition, streamlining, deployment
  • Familiar with transformation strategies and strategic change management

It would be nice if you also had:

  • Experienced with the Agile development and Automation
  • Understanding of Quality Framework and principles
  • Experience in development and deployment of a standard "best practice" framework.
  • Understands how to measure success in change using reporting metrics, status, and critical KPIs
  • Good Understanding of Telco products(Fixed, Mobile, CORE, Transport & RAN domains), portfolio offerings and evolution 

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