Service Advisor

4 days ago

Tweed Heads, New South Wales, Australia Mazda Full time $60,000 - $120,000 per year
  • Enjoy the stability of a guaranteed base salary, plus generous commissions that reward your performance
  • Hit the road in style with a company car included in your package
  • Unlock exclusive staff perks, including discounts on parts, servicing, and more
  • Thrive in a supportive team culture where your growth and success truly matter

We are currently looking for a Service Advisor to join the amazing team at our Tweed Mazda Dealership.

What the role entails:

  • Providing the ultimate customer service experience to our clients face to face
  • Building and maintaining positive customer and employee relationships
  • Maintaining regular contact with our customers to provide updates
  • Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
  • Handling customer concerns and complaints with prompt solution based outcomes
  • Offering accurate estimates for customers requiring additional work or repairs
  • Being a champion of objections; there is always a positive outcome
  • Ongoing training and development. If you have the desire to grow we will get you there

What we are looking for:

We're on the hunt for someone who loves people, thrives in a fast-paced environment, and knows how to turn a customer's day around with a smile and great service. As a key face of our dealership, you'll be the bridge between our service department and our valued customer, making sure their experience is smooth, positive, and genuinely enjoyable.

You'll thrive in this role if you:

  • Have proven experience as a Service Advisor (highly regarded), or have worked in Banking, Real Estate, or another customer-focused role
  • Are passionate about delivering exceptional customer service, both face-to-face, over the phone, messaging and email enquires
  • Communicate clearly and confidently, with excellent verbal and written skills
  • Present professionally and bring a positive, approachable energy to your day
  • Are proactive, self-motivated, and able to work independently while being a supportive and reliable team member
  • Have experience working with KPIs and are motivated by achieving targets including customer feedback surveys scored on the service you deliver
  • Are confident identifying and selling additional work when it's in the best interest of the customer
  • Have experience with Pentana Solutions (Reynolds & Reynolds) – highly desirable, but not essential
  • Enjoy a busy, dynamic workplace where no two days are the same, and where fun and professionalism go hand in hand

Benefits of joining us:

  • Monthly bonuses paid on department performance
  • Optional brand new company car (weekly FBT payable)
  • Work hours 7.30am till 4:00pm Monday to Friday. No weekends
  • Factory Mazda training and development pathway
  • Access discounted rates on Bupa Private Health Insurance
  • Exclusive staff discounts on vehicles, parts and servicing
  • Benefit from our Employee Assistance Program (EAP)
  • Lifestyle discounts, including Gym memberships and retail discounts

Tweed Mazda is proud to be supporting the Tweed Coast community. We offer a wide range of premium vehicle options and comprehensive services across all aspects of vehicle ownership. With a dedicated team, we are built on a strong foundation of deep market knowledge, exceptional customer service, and industry-leading expertise. Our commitment extends beyond sales, with expert mechanical servicing. At Tweed Mazda, we genuinely consider our people to be one of our greatest assets.

If you're ready to join a team that values your energy, professionalism, and customer-first mindset, we'd love to hear from you

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