Account Manager

ABOUT US

Hello, welcome to The Edison Agency. A proudly independent strategic brand agency, we are dedicated to rejuvenating great Australian brands and organisations through the power of transformational design. Our multi-disciplinary team of curious thinkers, makers, planners and innovators specialise in solving complex brand problems using intelligent strategy and distinctive design. Together, we imagine change.

POSITION DESCRIPTION

The Account Manager leads Tier 2 and 3 client projects with a focus on strategic delivery and creative alignment through both the internal and client experience. With additional responsibilities of managing Edison's internal marketing initiatives and awards coordination to enhance brand visibility and agency positioning. This roles reports to the Business Director and Operations Manager.

RESPONSIBILITIES

As the Account Manager, you will lead Tier 2 and 3 client projects, managing timelines, budgets, and expectations while briefing teams and maintaining clear, proactive communication. You'll also support Tier 1 projects and identify growth opportunities through strong stakeholder engagement. Around 30% of your role includes coordinating internal marketing initiatives such as EDMs, case studies, social media, and content calendars. You'll manage updates to the CRM and website, working with the creative and strategy teams to ensure outputs are timely, on-brand, and effective. You'll also help track engagement and support broader promotional efforts as required.

KPI's

Below are the core key performance indicators for the Account Manager role:

1. Client Project Leadership
   
   Manage Tier 2 and 3 projects end-to-end, including brief development, scheduling, budget control, and stakeholder communication to ensure timely, high-quality outcomes.
2. Strategic Support & Collaboration
   
   Assist Account and Business Directors on Tier 1 projects as needed, ensuring alignment across teams and contributing to broader agency success.
3. Marketing Coordination
   
   Assist in planning and managing internal marketing tasks (case studies, EDMs, and CRM updates) ensuring timely, brand-aligned content that supports agency visibility and positioning.
4. Reporting & Relationship Management
   
   Maintain accurate records for all projects and contribute to planning cycles. Foster positive, professional relationships with clients, suppliers, and team members in line with agency values.

APPRAISAL

Annual performance reviews are measured at a 12 month review with your direct report and will be based on the following criteria:

• Internal feedback from management team and clients
• Design effectiveness metrics (project profitability, awards and peer reviews and PR recognition etc)
• Successful achievement of role KPIs including agency values and behaviours

At business discretion, your remuneration may be considered for review annually based on the following:

• Business success through operational excellence and profitability
• CPI inflation
• Changes to your role and responsibilities

REQUIRED SKILLS/EXPERIENCE

• At least 2 years in a similar creative project management role
• Demonstrated experience managing multiple projects/stakeholder and timelines across varying project styles
• Communicating with junior-through mid level client stakeholders and representing the business with considered, effective and useful insights and solutions
• Strong financial acumen, forecasting revenue targets/expectations and detailed analysis of project efficiency and time utilisation
• A solutions focused approach
• A tertiary Undergraduate Bachelors Degree in Business, Marketing or Communication is a nice to have but not a barrier to apply
• Experience coordinating social media, EDMs, and case studies; updating CRM and websites; supporting campaigns and marketing content; reporting on performance metrics; and maintaining brand consistency across all internal and external platforms would be an added bonus, so please include any experience if you have it.

Human Skills

• Driven
• Empathetic to clients and studio needs/situations
• Solutions orientated
• Detailed orientated
• Open minded and curious.

If you feel like you can do most but not all of the criteria, we still want to hear from you.

TIME ALLOCATION

In order to manage expectations, below is a visualisation of how The Edison Agency allocates time for your role across key functions of the business. Here is a visualisation to help you understand what is to be expected.

PHILOSOPHY

Ideals that shape our actions and behaviours around how we work, and who we work with.

Curious Mindset - Means fostering a culture where everyone is open to new ideas and life-long learning. Asking Why? Why not?

No -head policy - Means we don't reward big egos or pay homage to the loudest voice in the room. Creating work that matters with people we like, who like us back.

Side by Side - Means celebrating the awesome wins together, and being part of the solution when times get tough.

Courage to Push - Means good is not good enough. Not being afraid to shake things up, bite big and aim high.

Head and Heart - Means if we can, you should. Using our privilege and power to create change to design and good.

OUR IMPACT

We have a passion for good design and are committed to designing for good We use our industry expertise to create positive change for brands, organisations and communities.

Since 2011, we've built strong connections—with our community, people, partners, and industry. These relationships define who we are.

As communication experts, we harness our influence to inspire action from the inside out, partnering with industry and commerce to amplify social and environmental impact.

DFG PILLARS

Design is our passion, and we're committed to designing for good. Creativity is our superpower, and we use it to drive meaningful change—balancing profit, people, and planet. Our Design for Good pillars are anchored to the United Nations Sustainable Development Goals.

1.    Care for all life (people, animals and natural environment)

2.   Social Change

3.   Education and Development

4.   Gender Equity

DFG PROGRAMS

All employees take part in our Design for Good (DFG) initiatives initiatives which can include:

• Training and Development: Through our 2 key initiatives of Edison Uni and personal Dev plan process, Active engagement in the development of people within your reporting structure including supporting them to achieve their development plan goals as ongoing roadmaps for professional advancement.
• Mentoring: Take an active role in mentoring junior team members, fostering their growth and career progression.
• Community Engagement: Give back to the industry or community through knowledge sharing, speaking engagements, or mentoring outside of the agency to enrich the broader professional ecosystem.
• Agency engagement: Participating in and supporting the agency endeavours linked to the DFG goals and strategies which may include pro-bono NFP projects.

DE&I

Linked to our shared values and agency purpose, we believe in fostering an environment that places high importance on having diverse perspectives and lived experiences. It's not about ticking boxes and tokenism, we strive to make sure everyone feels seen and valued, and our recruitment process is non-biased and open to all peoples with the relevant skills, qualifications and attitude. We actively work towards continuous improvement of our processes and policies to ensure we have a culture that is representative of our community, this includes consideration to equitable inclusion around gender identification, sexual orientation, race, religion, socio-economic, geographic, family dynamics, age and more. We don't always get it right but we do have good intentions.

DISABILITY

Over 4.4 million Australians identify as living with a disability. Unless you have a disability that inherently prevents you from being able to fulfil the requirements of this role, you have no legal obligation to declare this to us. We understand the nature of disability is deeply personal and the decision to identify as a person with a disability can be difficult. Edison's founder, Amber Bonney, identifies as being neurodivergent (ADHD) and she has a philosophy centred around fostering empathy and humility.

If there is a reasonable adjustment Edison can make to support you in accommodating your needs and optimum working styles, we encourage you to talk openly with us. This could include but not exclusive to:

• physical aids/modifications to the working environment (we have lift access to Level 2 but access to the building with the use of a wheelchair or walking frame is best through the Ground Floor garage).
• support in modifying the way the business communicates  and presents information to allow for differences in neurodivergent processing requirements
• support with time management and planning skills and tools
• modifications that support sensory intolerances such as lighting, sound, textures etc
• support in public and group speaking, interviews  and/or presentations

Further details on governance and policies will be outlined in the Edison Employment Contract via the Happy HR onboarding platform.