Claims Officer

Primary DetailsTime Type: Full timeWorker Type: Employee

Please see more information about QBE careers here Careers

• Type: Permanent, full-time position

• Hybrid role, Happy to talk flexible working 

• Location: Adelaide, Melbourne, Newcastle, or Parramatta

The opportunity
At QBE it's not just what we do, but how we do it – we are a diverse team of insurance professionals with a focus on service excellence for our valued customers and stakeholders. This is an exciting opportunity to join an established team looking after motor claims within Elders portfolio. 

Your new role  

• Promote QBE's products and services through fostering great relationships with customers and stakeholders, showcasing our QBEDNA and company values

• Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, Elders Agent, organisations, and partnerships

• Process claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome

• Deliver high quality customer service and develop a good working relationship with all customers and service providers

• Manage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively

• Enhance and develop your own technical expertise and participate in professional development and training where required

About you  

You will ideally have claims experience although if you have exceptional call centre/customer service experience and are keen to learn a new industry this could also be the opportunity for you

• Previous experience within insurance claims is highly advantageous although not mandatory

• Previous inbound call centre customer service experience

• Strong customer service skills with a highly supportive approach

• A passion for making a difference and helping people in their time of need

• An engaging and courteous phone manner with the ability to type and talk concurrently

• Ability to handle multiple and competing tasks to meet customer needs

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

• 18 weeks' gender-equal flexible leave for all new parents, including paid supe

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

• Family Friendly Workplace accredited employer since 2021

Apply now

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:

Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 18/09/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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